Energetic and customer-focused hospitality professional seeking a Server or Hostess position. Offering over 7 years of guest service experience and formal hospitality training from George Brown College. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Hi, I’m
Shantel Forde
Toronto,Canada
Summary
Overview
14
years of professional experience
1
Certification
Work History
Island Empress
Head Chef / Server
01.2020 - 01.2024
Job overview
- Provided outstanding service to guests during private catering events and pop-ups.
- Prepared and served meals while managing special requests and dietary needs.
- Organized food prep and service flow for maximum efficiency and guest satisfaction.
Princess Margaret Lottery
Call Representative
01.2018 - 01.2019
Job overview
- Demonstrated customer-first service in handling inquiries and donations by phone.
- Reduced call wait times by efficiently managing call queues and prioritizing urgent requests.
- Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
- Responded to customer inquiries via telephone, email and live chat to provide updated information.
Oakdale Golf & Country Club
Hostess / Server
01.2015 - 01.2016
Job overview
- Welcomed and seated members and guests, ensuring smooth front-of-house operations.
- Supported servers with timely order relay and customer service follow-up.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Woodbine Racetrack
Cashier / Server
01.2010 - 01.2015
Job overview
- Handled large guest volumes during peak race days with speed and courtesy.
- Completed opening/closing duties and maintained a clean, organized service area.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
George Brown College
No Degree from Restaurant Management
08-2025
University Overview
Emery Collegiate Institute
High School Diploma
06-2013
University Overview
Skills
- Customer service
- Food & beverage
- Table service
- Guest interaction
- Managing high-volume dining settings
- Hospitality excellence
- Team-oriented
- Dependable
- Learning new POS systems
- Adapting to new service standards
- Food safety
- Menu development
- Team management
- Kitchen management
- Menu planning
- Food safety regulations
- Special event catering
- Banquets and catering
- Leadership qualities
- Safe food handling
- Sanitation guidelines
Certification
- Smart Serve Certification, Responsible Alcohol Service, Valid
- Food Handler Certification, Safe Food Handling, Valid
- First Aid & CPR Certification, Emergency Response, Valid
Key Qualifications
Key Qualifications
- Over 7 years of hands-on experience in customer service and food & beverage environments.
- Smart Serve and Food Handler certified; excellent table service and guest interaction skills.
- Experienced in managing high-volume dining settings with professionalism and warmth.
- Team-oriented, dependable, and passionate about hospitality excellence.
- Comfortable learning and adapting to new POS systems and service standards quickly.
Languages
English
Full Professional
Timeline
Head Chef / Server
Island Empress
01.2020 - 01.2024
Call Representative
Princess Margaret Lottery
01.2018 - 01.2019
Hostess / Server
Oakdale Golf & Country Club
01.2015 - 01.2016
Cashier / Server
Woodbine Racetrack
01.2010 - 01.2015
George Brown College
No Degree from Restaurant Management
Emery Collegiate Institute
High School Diploma
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