Summary
Overview
Work History
Education
Skills
Accomplishments
References
Languages
Certification
Timeline
Generic

SHANTEL ALBERT

Dieppe,NB

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Talent and Business Operations Manager

Victoria's secret
06.2014 - Current
  • Assisting store manager in all duties of the store and filling the manager role anytime the manager is travelling
  • Developing managers and staff, merchandising, maintenance, staffing up to 110 people, reaching sales targets achieving sales over 10 million annually and making visual adjustments while ensuring excellence in customer service in high performance selling environment.
  • Reviewed company's strategic plans and developed departmental goals and standards to support vision.
  • Streamlined business processes by analyzing current procedures and implementing necessary improvements.
  • Increased overall efficiency by automating repetitive tasks and optimizing workflow.
  • Oversaw day-to-day business operations on sales floor by fostering deep professional relationships with wholesale contacts and customers.

Store Manager

Lululemon athletica
11.2020 - 03.2024
  • Overlook all areas of the store, including hiring, merchandising, sales, e-commerce, community, development and operations
  • Experience in working in a fast pace high volume location
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written. E.g. 25 hours a week was used for administration. 6-8 zoom calls, responding to emails, assessing the business, creating presentations and team 1.1 development.
  • Passionate about learning and committed to continual improvement.
  • Organized and detail-oriented with a strong work ethic.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Learned and adapted quickly to new technology and software applications.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Store Director

Sephora
07.2019 - 11.2020
  • Running the stores overall performance, exceeding sales goals and shop profit
  • Covered a maternity leave, had zero percent turnover and achieved sales budget for all of 2019
  • Exceeded company targets consistently through proactive monitoring of KPIs and execution of corrective action plans when needed.
  • Conducted regular performance evaluations for staff members, identifying areas for growth and development.
  • Collaborated with other Store Directors on regional initiatives aimed at increasing brand presence in local markets.
  • Protected store from loss or theft by setting and enforcing clear security policies.

Associate Manager

American eagle outfitters
02.2004 - 05.2014
  • Collaborated closely with senior management on strategic planning efforts, aligning departmental goals with overarching company objectives.
  • Remedied issues and conflicts among workers using negotiation and active listening.
  • Successfully managed multiple high-priority tasks simultaneously while maintaining strict deadlines ensuring optimal resource allocation. E.g. Receiving 200+ cartons of inventory and get it processed while maintain safety procedures
  • Established strong relationships with key stakeholders, fostering collaboration and mutual support. E.g. attending seasonal meetings to present the stores business and collaborate from other leaders for insight
  • Meeting sales targets, managed staffing needs, training staff, and developing managers, merchandising, maintenance, opening and closing, scheduling, maintaining positive and productive sales floor, and excellence in customer service.

Store Manager

YM inc
10.2001 - 02.2004
  • Manager at sirens from 2002-2004, assistant manager at Stitiches 2001-2002
  • Duties included meeting sales goals, staffing, developing, opening closing procedures, merchandiser and maintenance

Education

Business Administration

NSCC
Dartmouth
06.2004

High School Diploma -

Windsor Regional High School
Windsor, NS
01.1999

Skills

  • Teamwork and Collaboration
  • Administrative Management
  • Performance Improvements
  • Staff Scheduling
  • P&L Management
  • Business Management
  • Goal orientated
  • Project Management
  • Operations Management
  • Microsoft Office proficient
  • Budgeting and forecasting
  • Staff Management
  • Logistics Management
  • Effective Communication
  • Strategic Planning
  • Workforce Planning
  • Data Analytics
  • Financial Management
  • Operations Optimization

Accomplishments

  • Sales and Marketing
  • Increased annual gross sales American Eagle Outfitters sister store Aerie. managed, coached and trained staff levels up to 110 employees. Assisted in reaching platinum status with Victoria's Secret two years in a row. Remained the top store with conversion for the time I spent with Sephora in the Maritimes/Ottawa district. Zero turnover October 2019-August 2020 with Sephora even during pandemic.

References

Paula wade, Store manager of Victoria's Secret, Dieppe, NB, (902)266-8701

Languages

English
Native or Bilingual

Certification

  • Certified first aid responder - Red Cross since 2003

Timeline

Store Manager

Lululemon athletica
11.2020 - 03.2024

Store Director

Sephora
07.2019 - 11.2020

Talent and Business Operations Manager

Victoria's secret
06.2014 - Current

Associate Manager

American eagle outfitters
02.2004 - 05.2014

Store Manager

YM inc
10.2001 - 02.2004

Business Administration

NSCC

High School Diploma -

Windsor Regional High School

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SHANTEL ALBERT