Shanteia Calloway
Lake Elsinore
Summary
Successful Front of House Team Member with extensive restaurant experience. Flexes easily between different positions to meet demand.
Overview
11
11
years of professional experience
Work History
Front of House Lead, Cafe Orleans & Blue Bayou
The Walt Disney Company
09.2016 - Current
- Enhanced customer experience by providing exceptional service and promptly addressing concerns.
- Boosted team morale and performance through effective communication and motivational strategies.
- Streamlined front of house operations for increased efficiency with well-organized scheduling and task delegation.
- Maintained a clean, welcoming environment for guests, ensuring optimal dining experiences.
- Resolved customer complaints professionally, maintaining high levels of customer satisfaction.
Food Service Worker - Pacific Wharf
The Walt Disney Company
04.2013 - 09.2016
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
- Streamlined food preparation processes for increased efficiency and reduced waste.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Greeted customers at counter to fulfill requests and answer questions.
Education
Certificate - Medical Assisting
San Joaquin Valley College
Visalia, CA05.2017
Skills
- Team Management
- Complaint Handling
- Adaptability
- Strong leadership
- Customer service excellence
- Time management
Timeline
Front of House Lead, Cafe Orleans & Blue Bayou
The Walt Disney Company
09.2016 - Current
Food Service Worker - Pacific Wharf
The Walt Disney Company
04.2013 - 09.2016
Certificate - Medical Assisting
San Joaquin Valley College