Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Shantea Bryan

Kitchener,ON

Summary

Dedicated customer service professional with more than 4+ year's experience in delivering exceptional support and problem-solving situations to clients in my role as a housekeeper. Proficient in active listening and effective communication, with a strong ability to adapt to diverse situations. Seeking to obtain a position in the health care industry that allows me to utilize my knowledge of patient care and enhance my personal development.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Housekeeping Aide

The Admiral Inn
03.2023 - 02.2024
  • Ensuring that unoccupied rooms are always ready for the next guest.
  • Wipe and sanitize furniture, vacuum rooms and hallways, clean washrooms using hotels cleaning products, emptying trash, replacing dirty linen with fresh clean linen.
  • Adhered strictly to company policies and guidelines concerning hygiene practices, upholding a high standard of cleanliness at all times.
  • Managed time effectively while prioritizing tasks based on urgency or importance, resulting in optimized productivity levels throughout each shift.

Laundry Attendant

The Pearle Hotel & Spa
10.2022 - 02.2023
  • Responsible for ensuring all items are washed, dried, and ironed properly.
  • Ensure all items are cleaned efficiently.
  • Also responsible for ensuring all laundry gets washed with the correct colors, inspecting linen to make sure there are not any stains, damages.
  • Ensured consistent quality control by conducting regular inspections of cleaned linens for stains, damage, or wear.

Loan Verification Specialist

Bill Gosling Outsourcing
09.2019 - 04.2022
  • Approved and declined loan applications and explained reasoning behind decision to customer.
  • Assessed and calculated income utilizing income tax documents and underwriting policies.
  • Reduced processing time for loan applications through diligent documentation and efficient communication with relevant parties.
  • Ensured thoroughness in credit checks by utilizing various tools and resources available during the verification process.

Education

License Certificate - Personal Support Worker

St. Louis Adult Learning And Continuing Education Centre
Kitchener, ON
11.2024

Highschool Diploma -

Loyola Catholic Secondary School
Mississauga, ON
12.2018

Skills

  • Dependability
  • Customer Solution
  • Exceptional Communication
  • Time Management
  • Problem Solving
  • Knowledge with Microsoft & Excel
  • Health and safety compliance
  • Teamwork

Certification

Standard First Aid & CPR

Languages

English
Full Professional

Timeline

Housekeeping Aide

The Admiral Inn
03.2023 - 02.2024

Laundry Attendant

The Pearle Hotel & Spa
10.2022 - 02.2023

Loan Verification Specialist

Bill Gosling Outsourcing
09.2019 - 04.2022

License Certificate - Personal Support Worker

St. Louis Adult Learning And Continuing Education Centre

Highschool Diploma -

Loyola Catholic Secondary School

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Shantea Bryan