Shantavia S. Roberts
Edmonton,AB
Summary
New graduate with a diploma in Business Management and Digital Marketing excited to launch career as a social media coordinator. Expert in managing profiles on social media platforms like Facebook, Twitter and Instagram. Successful in expanding online presence through personalized interactions with followers.
Overview
7
7
years of professional experience
Work History
Social Media Coordinator
Pride Centre of Edmonton
Edmonton, AB
01.2022 - Current
- Utilize social media marketing tools such as Meta Business Suite.
- Collaborate with four external organizations to create specific marketing campaigns across multiple platforms.
- Monitor online presence of company's brand to engage with users and strengthen engagement with other queer-serving organizations.
- Increased customer engagement through social media.
Administrative Assistant
Pride Centre of Edmonton
Edmonton, AB
11.2020 - Current
- Responsible for creating a friendly atmosphere for community members as a welcome ambassador
- Manage the organization’s email account and provide answers for all community inquires in a timely manner
- Provide information and referral services via telephone
- Created and implemented systems to record accurate statistical data to receive adequate funding for community programs
- Record minutes for weekly team meetings
Social Media Coordinator
Takia Panza-Benjamin
Edmonton, AB
11.2021 - 04.2022
- Created social media content with consistent content and tone.
- Increased customer engagement by 10% through social media.
- Wrote social media content to increase engagement with customers.
- Interacted with clients in effort to take advantage of positive posts and feedback to boost brand identification.
- Monitored posts and responses from spam and took necessary steps to alleviate such threats.
Grade II Officer
The Bahamas Government
Nassau, New Providence
01.2017 - 01.2019
- Worked in a fast-paced environment, processing approximately 300-400 passengers daily arriving via sea and air from international destinations
- Kept detailed records of revenue collected and made weekly deposits into The Bahamas Government's account
- Worked unsupervised as the officer-in-charge of Harbour Island, Independently conducted interviews for applications received
- Prepared monthly accurate board notes for immigration for the Minister to make final decisions
- Responsible for keeping confidential information obtained on the job
Education
Professional Certificate -
Meta Social Media Marketing
California, USA12.2022
Diploma - Business Management and Digital Marketing
CDI College
Edmonton, AB11.2021
Skills
- Exceptionally professional, reliable, and trustworthy
- Pays close attention to details and new trends
- Social Media Engagement
- Content Marketing
- Social Media Monitoring
- Critical Thinking
- Social Content Planning
- Social Media Platforms
Timeline
Social Media Coordinator
Pride Centre of Edmonton
01.2022 - Current
Social Media Coordinator
Takia Panza-Benjamin
11.2021 - 04.2022
Administrative Assistant
Pride Centre of Edmonton
11.2020 - Current
Grade II Officer
The Bahamas Government
01.2017 - 01.2019
Professional Certificate -
Meta Social Media Marketing
Diploma - Business Management and Digital Marketing
CDI College
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