Shantal Swaby
Kitchener,Canada
Summary
Certified dog trainer (KPA CTP) and dedicated animal care professional specializing in positive reinforcement training and canine welfare. Expertise in developing tailored behaviour plans and implementing humane, science-based techniques that enhance animal well-being. Committed to fostering strong human-animal bonds through effective communication and compassionate training methods. Passionate about promoting responsible pet ownership and advocating for the highest standards of animal care.
Overview
14
14
years of professional experience
Work History
Dog Care and Welfare Team Lead
Lions Foundation of Canada Dog Guides
03.2024 - Current
- Trained new team members in safe animal handling, welfare standards, and emergency protocols.
- Managed kennel operations, including hygiene protocols, inventory control, and facility upkeep.
- Worked closely with veterinarians and trainers to assess, monitor, and enhance the physical health and behavioural wellbeing of all dogs under care
- Maintained detailed records of medical treatments, feeding schedules and fecal scores using Salesforce
Delivery Driver
FedEx Express
08.2023 - 03.2024
- Safely operate delivery vehicle
- Verify recipient information and provide excellent customer service
- Adhere to safety protocols and handle packages with care
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
- Delivered packages to customer doorsteps and business offices.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
Dog Trainer
Operant Animal Training
07.2022 - 03.2023
- Use positive reinforcement techniques to promote desirable behaviours and discourage unwanted ones.
- Provide expert training and behavioural guidance to dogs and their owners.
- Develop and implement individualized training plans based on each dog's unique needs and temperament.
- Maintain accurate records of training progress and communicate effectively with clients
Production Worker
Piller’s Fine Foods
04.2022 - 07.2022
- Operated food production equipment and machinery.
- Followed strict safety protocols and quality control procedures.
- Worked in a fast-paced environment with a team to meet production quotas.
- Maintained a clean and organized work area.
Customer Service Representative
Majorel
12.2019 - 04.2021
- Interacted with customers via phone, email, and chat to provide exceptional service.
- Set up new accounts for customers, including helping to explain the differences in products, and identifying customer needs.
- Obtain and verify information by phone or online, using professional and courteous phone techniques.
- When circumstances dictate, communicate with appropriate offices for follow up.
Machine Operator
Bend All Automotive Inc.
05.2018 - 12.2019
- Set up machines (calibration, cleaning etc.) to start a production cycle.
- Control and adjust machine settings (e.g. speed).
- Feed raw material or parts to semi-automated machines.
- Inspect parts with precision and measuring tools.
- Check output to spot any machine-related mistakes or flaws.
Dolphin Trainer
Dolphin Cove LMT
09.2013 - 09.2017
- Providing appropriate physical and mental exercises to keep animals healthy and happy.
- Do interactive programs with guests daily.
- Maintained accurate records of animal health and training progress.
- Ensuring the habitat is properly maintained.
- Educated visitors about marine mammals and conservation efforts.
- Training different behaviours (for interactive programs and to ensure it is easier and safer to collect medical samples, perform exams and administer medications).
Veterinary Assistant/Adoption Coordinator
Jamaica Society for the Prevention of Cruelty to Animals
07.2011 - 09.2013
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Facilitated the full adoption process from initial inquiry to final placement, ensuring the best match between adopters and animals
- Maintained accurate and up-to-date records of adoptions, applications, follow-ups, and returned animals
Education
Karen Pryor Academy For Animal Training & Behaviour
01.2023
Caribbean Secondary Education Certificate (CSEC) - Mathematics, English, Human & Social Biology, Social Studies, Food & Nutrition
Black River High School
01.2010
High School Diploma - CSEC: Mathematics, English, Human & Social Biology, Social Studies, Food & Nutrition
Black River High School
Jamaica01.2009
Skills
- Animal training and behaviour modification
- Customer engagement
- Detail-oriented approach
- Animal health management
- Collaborative teamwork
- Effective problem resolution
- Effective time management
- Employee onboarding and training
Accomplishments
- Karen Pryor Academy Diploma (Dog Trainer Professional Program)
- High School Diploma
- Full G Licence
- Forklift Licence
- Female Employee of The Year Award (Dolphin Cove Moon Palace)
- Certificate of Recognition For "Most Punctual" (Dolphin Cove, Moon Palace)
- Certificate of Recognition For "Positive Attitude" (Dolphin Cove, Moon Palace)
- Certificate of successful completion of "The ABC Of Animal Training Course"
Languages
English
Native or Bilingual
Timeline
Dog Care and Welfare Team Lead
Lions Foundation of Canada Dog Guides
03.2024 - Current
Delivery Driver
FedEx Express
08.2023 - 03.2024
Dog Trainer
Operant Animal Training
07.2022 - 03.2023
Production Worker
Piller’s Fine Foods
04.2022 - 07.2022
Customer Service Representative
Majorel
12.2019 - 04.2021
Machine Operator
Bend All Automotive Inc.
05.2018 - 12.2019
Dolphin Trainer
Dolphin Cove LMT
09.2013 - 09.2017
Veterinary Assistant/Adoption Coordinator
Jamaica Society for the Prevention of Cruelty to Animals
07.2011 - 09.2013
Caribbean Secondary Education Certificate (CSEC) - Mathematics, English, Human & Social Biology, Social Studies, Food & Nutrition
Black River High School
Karen Pryor Academy For Animal Training & Behaviour
High School Diploma - CSEC: Mathematics, English, Human & Social Biology, Social Studies, Food & Nutrition
Black River High School
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