Shantal Sheppard
Hayward
Summary
Certified Medical Assistant with an Associate of Science degree and hands‑on experience across fast‑paced clinical settings, including primary care, women’s health, and specialty clinics. Skilled in patient care, clinical procedures, and medical office operations, with a strong commitment to accuracy, compassion, and efficient workflow support. Dedicated to maintaining a safe, organized environment while contributing to high‑quality patient experiences and smooth provider operations.
Overview
2
2
years of professional experience
Work History
Certified Medical Assistant
Sutter Health
San Francisco, CA
01.2026 - Current
- Room and prepare patients across Internal Medicine, Family Medicine, and Pediatrics, completing accurate vitals, histories, and medication reconciliation
- Administer IM, SubQ, and ID injections, including vaccines and medication injections, following clinical protocols
- Assist providers with in‑office procedures such as wound care, EKGs, ear lavage, I&D setup, Pap prep, and specimen collection
- Update and reconcile immunization records, including entering outside vaccine documentation and ensuring complete EMR accuracy
- Manage In‑basket tasks, refill requests, MyChart messages, and clinical documentation with high attention to detail
- Perform RX insurance verification, including formulary checks, prior authorization initiation, and pharmacy communication
- Conduct POCT testing (urine dips, strep, flu, glucose, pregnancy tests) and prepare specimens for lab processing
- Maintain exam room readiness, support patient flow, and coordinate referrals, imaging orders, and follow‑up care
- Ensure HIPAA compliance and professional communication with providers, RNs, LVNs, and front office staff
Health Services Specialist
Planned Parenthood Mar Monte
San Mateo, CA
07.2025 - 12.2025
- Prepared exam rooms and maintained a clean, sterile environment to support efficient patient flow
- Collected patient histories, symptoms, and medication information with accuracy and professionalism
- Guided patients to exam rooms and assisted providers during examinations and procedures
- Managed medical records, including filing, scanning, and organizing documents to ensure compliance
- Performed phlebotomy with precision while prioritizing patient comfort and safety
- Verified insurance coverage and completed pre‑authorizations to reduce wait times and streamline clinic operations
Externship
Bay Area Podiatry Group
San Leandro, CA
05.2025 - 05.2025
- Administered medications and performed wound care with accuracy and attention to detail
- Assisted with x‑ray exams and supported podiatric procedures
- Managed patient scheduling and phone communication to maintain smooth clinic operations
- Shadowed experienced medical assistants across specialties to expand clinical knowledge and hands‑on skills
Externship
Ostia Health Clinic
San Leandro, CA
05.2025 - 06.2025
- Roomed patients and completed vitals, chart documentation, and clinical workflows
- Performed EKGs and supported providers during routine exams
- Scheduled 30–40 patient appointments daily while managing insurance verification and copay collection
- Prepared and faxed documents, maintained organized records, and supported daily administrative operations
- Communicated clearly with patients and addressed questions with empathy and professionalism
Caregiver
Bright Star Home Health Care
Moraga, CA
10.2025 - 01.2026
- Assisted clients with daily living activities, ensuring comfort and safety.
- Monitored client health conditions, reporting changes to healthcare professionals.
- Administered prescribed medications and managed care plans effectively.
- Developed strong relationships with clients, promoting emotional well-being.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.
Lead Security Officer
Sutter Health CPMC
San Francisco, CA
05.2024 - 05.2025
- Responded quickly to emergencies and resolved safety concerns with professionalism. Verified identification and controlled facility access to maintain a secure environment. Investigated disturbances, documented incidents, and escalated crises when necessary. Provided a welcoming, safety-focused presence for patients, staff, and visitors while maintaining detailed reports on unusual activity.
Education
High School Diploma -
Greenwood Academy
Richmond, CA06.2020
Certificate - Medical Assistant
Carrington College
San Leandro, CA06.2025
Associate of Science - Health Studies
Carrington College
San Leandro, CA02.2026
Skills
- Vital signs
- EKGs
- Venipuncture
- IM/SubQ/ID injections
- Wound care
- Urinalysis & POCT
- Specimen collection
- Exam room preparation
- Procedure support (Pap prep, I&D setup, ear lavage, wound care, x‑ray assistance)
- Patient intake / check‑in / check‑out
- Scheduling
- Insurance verification & pre‑authorizations
- Chart updates & documentation
- Faxing, scanning, and record organization
- Managing high‑volume patient flow
- EMR systems: Epic, DrChrono, EMedicalPractice, NextGen
Languages
English
Native or Bilingual
Spanish
Full Professional
Xhosa
Native or Bilingual
Timeline
Certified Medical Assistant
Sutter Health
01.2026 - Current
Caregiver
Bright Star Home Health Care
10.2025 - 01.2026
Health Services Specialist
Planned Parenthood Mar Monte
07.2025 - 12.2025
Externship
Bay Area Podiatry Group
05.2025 - 05.2025
Externship
Ostia Health Clinic
05.2025 - 06.2025
Lead Security Officer
Sutter Health CPMC
05.2024 - 05.2025
High School Diploma -
Greenwood Academy
Certificate - Medical Assistant
Carrington College
Associate of Science - Health Studies
Carrington College