Shantal Hetlinger
Victoria,BC
Summary
Versatile and accomplished professional with a diverse background in office management, administrative support, business development, and entrepreneurship. With over 12 years of experience in optimizing office operations, coordinating business initiatives, and driving entrepreneurial ventures, Shantal brings a comprehensive skill set to the table. Proven success in streamlining office procedures, mentoring staff, and business branding. Adept at client relations, organizational leadership and onboarding and training. Demonstrated ability to adapt to dynamic environments and consistently deliver results.
Overview
12
12
years of professional experience
Work History
Business Development Coordinator /Executive Assistant
IG Wealth Management
02.2023 - Current
- Enhanced client relationships through regular communication and prompt responses to inquiries.
- Facilitated collaboration within the team by organizing regular meetings, maintaining meeting minutes, and tracking project progress.
- Collaborated with cross-functional teams to develop innovative strategies for business growth.
- Implemented CRM systems to track leads, data, and customer interactions for better reporting and analysis.
- Provided ongoing support to team members, offering guidance on best practices for achieving targets.
- In charge of client communication, booking meetings, complex scheduling.
- Organized client networking and lead generation events.
Head Housekeeping Supervisor
Best Western Carlton Plaza Hotel
02.2022 - 03.2022
- Overseeing operations of housekeeping department and staff ensuring the department standards are maintained.
- Scheduling; plan, assign and direct work; inspect guest rooms and all public areas, address complaints and find solutions.
- Work closely with front desk staff and management to ensure smooth operation of department.
- Maintain records, monitor computer system, run inventory, create new procedures and continually work on ways to create a more efficient and effective department.
- Onboarding and ongoing training
Office Manager
Progressive Chiropractic
01.2021 - 12.2021
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives
- Oversaw receiving and organizing correspondence, answering and forwarding calls and maintaining efficient schedule
- Managed office inventory and placed new supply orders
- Hired, trained and mentored administrative staff in company policies and daily task execution
- Built strong rapport with patients and were attentive to their needs
- Website design and social media management
Owner / Branding and Wedding Photographer
Shantal Marie Creative
10.2011 - 11.2021
- Designing, building and managing online websites and social media accounts
- Client communication, organizing meetings and consultations, meeting deadlines and sending follow ups
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals
- Organized and taught in-person group workshops and one-on-one mentoring sessions
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Implemented marketing strategies to increase brand awareness and attract new customers.
Administrative Assistant
Diversified Health
11.2015 - 05.2017
- Scheduled appointments and multiple bookings via phone, email and in person
- Maintained steady and efficient workflow for the front desk and twelve (12) practitioners
- Built strong rapport with patients and were sensitive to their needs
- Multiple insurance, third part and MSP billing.
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Administrative Assistant
Backfit Clinic
05.2014 - 05.2015
Administrative Assistant
Maloney Elkassem Chiropractic
09.2011 - 10.2013
Education
High School Diploma -
ESSMY
St. Albert, AB2009
Diploma in Photography And Business -
The Photography Institute
2011
Certificate - Business Branding And Digital Marketing
Udemy
2024
Skills
- High organization and attention to detail
- Strong customer relations
- Scheduling and calendar management
- Thrives in fast paced, multi-tasking environments
- Invoicing, billing and data entry
- Entrepreneurial experience
- Social media marketing and website design
- CRM Software
- MS Suite, Salesforce, Trello, MailChimp, Atlas, Jane App
Languages
English
Native or Bilingual
French
Professional Working
Timeline
Business Development Coordinator /Executive Assistant
IG Wealth Management
02.2023 - Current
Head Housekeeping Supervisor
Best Western Carlton Plaza Hotel
02.2022 - 03.2022
Office Manager
Progressive Chiropractic
01.2021 - 12.2021
Administrative Assistant
Diversified Health
11.2015 - 05.2017
Administrative Assistant
Backfit Clinic
05.2014 - 05.2015
Owner / Branding and Wedding Photographer
Shantal Marie Creative
10.2011 - 11.2021
Administrative Assistant
Maloney Elkassem Chiropractic
09.2011 - 10.2013
High School Diploma -
ESSMY
Diploma in Photography And Business -
The Photography Institute
Certificate - Business Branding And Digital Marketing
Udemy
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