Shantal Ambei
Montreal,Quebec
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Executive
United Arab Emirates
2021.09 - 2024.06
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
- Boosted customer retention rates by providing exceptional service and building rapport with clients.
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
Education
Hotel Management - Customer Service And Cashier Training
Cafrand
Bonaberi Douala 03.2017
Skills
Ability to work effectively under time pressureand long and extended hours
Ability to understand different kinds of people
Self-Motivated
Excellent Communication
Teamwork and Collaboration
Languages
English
Elementary
French
Full Professional
Certification
Hotel management
Timeline
Customer Service Executive
United Arab Emirates
2021.09 - 2024.06
Hotel Management - Customer Service And Cashier Training
Cafrand
Hotel management
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