SHANTAL ALLEN
Toronto
Summary
High performing food service representative with a passion for the food and beverage industry. 10+ years of experience impacting positive organizational outcomes through excellent communication, attentiveness and positive attitude. Confident in ability to work independently or as a team to solve complex, high stakes problems. Committed to continuous improvement and contributing to team success.
Overview
13
13
years of professional experience
Work History
Server
P&M Restaurant
02.2017 - Current
- Memorize over 30 menu items and rotating specials in order to give customized recommendations to guests
- Creating a positive patron experience by delivering exceptional customer service to all customers
- Maintained compliance with all relevant alcohol laws and regulations, ensuring a safe and responsible drinking environment
- Consistently hit alcohol upsell goal of 20 customers per shift
Server
MLSE Real Sports
10.2022 - 10.2023
- Delivered exceptional customer service by taking accurate orders, ensuring timely food and beverage delivery and addressing customers needs promptly
- Handled challenging customer situations with professionalism and empathy, resolving issues to the satisfaction of both guest and management
- Collaborated with kitchen staff and management to ensure order accuracy and resolve any issues, maintaining seamless flow of service
Server
St. Louis Bar & Grill
08.2021 - 08.2022
- Consistently adhered to quality expectations and standards
- As supervisor was responsible for discounts, voids, sign outs and closing final sales
- Effectively communicated with kitchen staff regarding customer allergies, dietary needs and any other special request
- Train new servers and floor staff on guest expectations, safety procedures, proper food handling and restaurant protocols
Server
Gatto Wood Oven Pizza
06.2020 - 07.2021
- Upsold high profit items such as appetizers, mixed drinks and bottles of wine to enhance sales numbers up to 20%
- Cleaned tables and floors of dining area, ensuring that customers enjoyed a pleasant and hygienic dining experience
- Managed closing duties, including restocking items and ensuring proper cash outs
- Assisted guest with making menu choices in an informative and helpful fashion
Café Server
Oakham Café - Ryerson University
10.2013 - 10.2017
- Prepare or serve hot or cold beverages, replenish water jugs
- Clean or sanitize work areas, utensils, or equipment
- Describe menu items to customers or suggest products that might appeal to them
- Stock supplies and retail products
Banquet Server
Ryerson University
08.2012 - 10.2017
- Professionally prepared and served banquet events up to two hundred people
- Ensure consistency in preparation and presentation of food items
- Ensured a clean, safe and sanitary environment
- Strived to exceed guest expectations
Bartender
All Stars Bar & Grill
05.2015 - 05.2016
- Responsibly collected money from drinks served
- Attempt to limit problems and liability related to customers excessive drinking
- Stocked bar with wine, beer, liquor and other related supplies such as ice, glassware, napkins and straws
- Pour wine and serve draft and bottled beer and other drinks and beverages
Barista
Fresh and Wild
02.2013 - 10.2013
- Responsible for opening and setting up for customers, ordering and rearranging of pastries and making sure equipment works properly
- Maintain a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team
- Maintaining a clean and organized workspace so that other employees can locate resources and product if needed
- Prepared and served hot or cold beverages, such as coffees, espresso drinks, blended coffees, or teas in high volume situations in a fashionably mannered time
Education
undefined
East York Collegiate Institute
Toronto, ON01.2011
Skills
- Strong organizational skills
- Creative problem solving
- Active listening skill
- Organizational Skills
- Energetic work attitude
- Computer proficiency
- Adaptive team player
- Critical thinking
Languages
English
Full Professional
Timeline
Server
MLSE Real Sports
10.2022 - 10.2023
Server
St. Louis Bar & Grill
08.2021 - 08.2022
Server
Gatto Wood Oven Pizza
06.2020 - 07.2021
Server
P&M Restaurant
02.2017 - Current
Bartender
All Stars Bar & Grill
05.2015 - 05.2016
Café Server
Oakham Café - Ryerson University
10.2013 - 10.2017
Barista
Fresh and Wild
02.2013 - 10.2013
Banquet Server
Ryerson University
08.2012 - 10.2017
undefined
East York Collegiate Institute