SHANTAI A. EDWARDS
Ajax,Canada
Summary
Dedicated and focused professional with experience in administrative support, marketing, and customer service. Proven ability to prioritize and complete multiple tasks efficiently with minimal supervision while also excelling as a team player. Energetic, organized, and committed to delivering high-quality results.
Overview
13
13
years of professional experience
Work History
Retail Sales Associate
BSW Beauty Supply
Toronto, ON
04.2025 - 08.2025
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
Customer Service Representative
Innovative Vision Marketing
11.2023 - 03.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Mail & Courier Clerk
Jamaica National Bank
01.2020 - 01.2022
- Monitored the mail tracking system to ensure efficient delivery of correspondence.
- Conducted data entry and maintained accurate records of transactions.
- Assisted with the procurement of stationery, equipment, and supplies required by various business units.
- Arranged the payment of invoices in accordance with company policies.
KYC Remediation Clerk
Jamaica National Bank
01.2019 - 01.2020
- Performed client identification and verification processes in compliance with regulatory guidelines.
- Updated clients’ banking records to ensure accuracy and compliance.
- Managed the filing of branch documents and vouchers for easy retrieval.
- Provided customer service assistance by greeting and assisting members.
Promotions Team Member
Creative Options and Promotions
01.2013 - 01.2015
- Engaged potential customers through friendly yet assertive interactions.
- Distributed samples, fliers, and promotional materials to increase brand awareness.
- Delivered product presentations to educate consumers about key features and benefits.
- Maintained a well-groomed and professional appearance at all times.
Education
Customer Service - undefined
Certification Bars to Go Training Academy
01.2018
High School Diploma - undefined
Dunoon Park Technical High School
Kingston01.2012
Skills
- Marketing and Promotions
- Excellent Communication and Interpersonal Skills
- Ability to Complete Tasks in an Efficient and Timely Manner
Timeline
Retail Sales Associate
BSW Beauty Supply
04.2025 - 08.2025
Customer Service Representative
Innovative Vision Marketing
11.2023 - 03.2024
Mail & Courier Clerk
Jamaica National Bank
01.2020 - 01.2022
KYC Remediation Clerk
Jamaica National Bank
01.2019 - 01.2020
Promotions Team Member
Creative Options and Promotions
01.2013 - 01.2015
Customer Service - undefined
Certification Bars to Go Training Academy
High School Diploma - undefined
Dunoon Park Technical High School