Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shannon Rivers

Hamilton

Overview

10
10
years of professional experience
1
1
Certification

Work History

Part-Time Associate

Dollarama
06.2019 - Current
  • Organize and stock designated aisle, ensuring inventory is up to date daily
  • Maintain comprehensive product knowledge: memorize product locations and prices, keep track of sold out products
  • Assist in unloading daily skids and keep the back-stock room systematically organized
  • Accurately process customer transactions: ensuring error-free item scanning, pack items methodically and efficiently to enhance checkout speed and organization, provide support for self-checkout operation to maintain seamless service
  • Maintain a clean workplace: sanitize front tills and self-checkouts to ensure cleanliness, organize product displays while returning items to proper locations/aisle for a neat appearance, complete end of night cleaning routines

Full-Time Front Staff Manager

Hamilton Meat Pie Company
11.2020 - 12.2024
  • Managed front staff: led front staff through weekly discussions on store progress, created and maintained the weekly schedule, strategized daily task list, positively resolve workplace conflict
  • Welcoming customer service: delivered excellent customer service while being efficient and timely, resolved customer complaints positively while ensuring smooth service, answered product related inquiries with promptness and accuracy
  • Communicated with kitchen staff: updated kitchen staff about inventory and items requiring restocking/baking, informed kitchen team regarding sales trends to adjust preparation of food products accordingly, reported customer feedback including complaints to ensure quality improvements
  • Maintained cash till: count till every morning and resolve discrepancies if needed, coordinate with staff to manage change requirements for the till, recorded midday cash drops, ensured float in the safe is balanced, accurately used POS system
  • Daily inventory: maintained daily inventory by recording morning counts with dated food inventory sheets, record nightly count sheets for next day’s bake, monitor ingredients and supplies inventory and place necessary orders as needed
  • Handled store email: responding to customer questions and resolving complaints, processed inventory orders, ensured timely communication with wholesale retailers
  • Processed and managed both in-store, online and phone orders efficiently. Timely packed all orders including SkipTheDishes, Uber Eats and Doordash. Accordingly filed and organized all orders
  • Trained new employees on company policies and procedures, contributing to a cohesive team atmosphere and improved overall performance.

Part-Time Cashier

Shoppers Drug Mart
12.2016 - 05.2019

Part-Time Cashier

Micheals
11.2015 - 05.2016

Seasonal Part-Time Sales Associate

Ardene
10.2014 - 01.2015

Education

General Office Administration -

Mohawk College
Hamilton, ON
04.2020

Skills

  • Proficient Problem Solving
  • Effective Decision Making
  • Composed Under Pressure
  • Supportive Team Member
  • Effective Communication
  • Consistent Dependability
  • Versatile Team Player

Certification

Emergency First Aid CPR A + AED Certified

Timeline

Full-Time Front Staff Manager

Hamilton Meat Pie Company
11.2020 - 12.2024

Part-Time Associate

Dollarama
06.2019 - Current

Part-Time Cashier

Shoppers Drug Mart
12.2016 - 05.2019

Part-Time Cashier

Micheals
11.2015 - 05.2016

Seasonal Part-Time Sales Associate

Ardene
10.2014 - 01.2015

General Office Administration -

Mohawk College

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Shannon Rivers