With a proven track record at RBC Royal Bank, I excel in relationship management and residential mortgage lending regulations, ensuring high client retention through personalized service and informed financial guidance. Leveraging skills in loan servicing and client needs analysis, I've consistently enhanced client trust and satisfaction.
Hi, I’m
Shanon Thorne
Victoria,BC
Summary
Overview
20
years of professional experience
Work History
RBC Royal Bank
Mortgage Specialist
Job overview
- Achieved high customer retention rate through exceptional relationship management and personalized service.
- Enhanced client trust in the organization through transparent communication and consistent delivery on commitments.
- Provided comprehensive financial guidance to clients, recommending suitable mortgage products based on their needs and goals.
- Collaborated with real estate agents to establish referral networks, fostering mutually beneficial partnerships.
- Maintained up-to-date knowledge of industry trends, enabling informed decision-making and accurate advice for clients.
RBC Royal Bank
Account Manager
02.2011 - 04.2014
Job overview
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Education
PGSSPrince George, BC
06.2004
University Overview
Skills
- Loan servicing
- Client needs analysis
- Residential mortgage lending regulations
- Document review
- Relationship management
Languages
English
Full Professional
Timeline
Account Manager
RBC Royal Bank
02.2011 - 04.2014
Mortgage Specialist
RBC Royal Bank
PGSS
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