Shano Stafa
Toronto,Canada
Summary
Professional with strong background in executive support, adept at managing complex schedules, coordinating meetings, and handling confidential information. Highly skilled in communication, organization, and problem-solving, ensuring seamless office operations. Focused on team collaboration and achieving results, adapting flexibly to changing needs and priorities. Dependable and resourceful, consistently delivering high-quality outcomes.
Overview
13
13
years of professional experience
Work History
Executive Assistant
Alexa Translations
08.2021 - Current
- Provided high-level administrative support to senior executives, managing complex calendars, meetings, and travel arrangements
- Coordinated internal and external communications, drafting reports, presentations, and correspondence with precision
- Organized company events and conferences, ensuring seamless logistics and high attendee satisfaction
- Managed comprehensive recruitment, onboarding, and offboarding processes, enhancing candidate experiences and ensuring smooth transitions
- Streamlined office procedures, leading to increased productivity and efficiency across departments
Guest Service Representative
Elmwood Spa
05.2019 - 08.2021
- Delivered exceptional customer service by promptly addressing guest needs and ensuring a welcoming environment
- Played a pivotal role in training and mentoring new team members, aligning them with brand standards and service expectations
- Efficiently resolved customer concerns, contributing to improved customer retention and satisfaction rates
- Managed client appointments using Excel, ensuring accurate scheduling and seamless client experiences
- Assisted restaurant staff during events, demonstrating flexibility and team spirit by arranging tables and serving orders as needed
Insurance Broker
Facile.it
11.2015 - 02.2019
- Consistently surpassed sales targets by identifying customer needs and recommending appropriate insurance policies
- Maintained meticulous records by accurately entering insurance-related data into internal systems
- Provided expert guidance to clients during insurance claims, ensuring efficient and effective claim resolution
- Collaborated with cross-functional teams to meet tight deadlines and maintain order accuracy
- Conducted training sessions for new employees, leveraging industry expertise to enhance team capabilities
Customer Service Assistant
Grid Shpk (Doxa Milano)
11.2011 - 10.2015
- Conducted numerous interviews for various European companies, demonstrating superior communication skills
- Managed a high volume of telephone interviews while maintaining a high standard of customer service
- Followed up with costumers to verify and process confidential information with accuracy
Education
Bachelor of Science - General Nursing
Faculty of Medical And Technical Sciences
Tirane02-2017
Skills
Time Management
Multitasking
Active Listening
Administrative Support
Client Relations
CRM Systems
Microsoft Office Suite (Word, Excel, PowerPoint)
Teamwork
Problem-Solving
Languages
English
Full Professional
Albanian
Native or Bilingual
Italian
Professional Working
Spanish
Elementary
Timeline
Executive Assistant
Alexa Translations
08.2021 - Current
Guest Service Representative
Elmwood Spa
05.2019 - 08.2021
Insurance Broker
Facile.it
11.2015 - 02.2019
Customer Service Assistant
Grid Shpk (Doxa Milano)
11.2011 - 10.2015
Bachelor of Science - General Nursing
Faculty of Medical And Technical Sciences
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