SHANNON R. MCGILL
Toronto,ON
Overview
1
1
year of professional experience
1
1
Certification
Work History
Hostess
What-A-Bagel
Richmond Hill, ON
10.2023 - Current
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience
- Supported servers, food runners, and bussers with keeping dining area ready for every guest
Barista
Starbucks
Boston, MA
08.2023 - 09.2023
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment
- Controlled line and crowd with quick, efficient service
- Maintained and operated espresso machines, blenders, commercial coffee brewers
- Memorized recipes for specialty coffee beverages and seasonal offerings
Hostess
Bianca
Boston, MA
08.2023 - 10.2023
- Worked with Open Table to create seating arrangements
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Teacher
Cinemakidz
Boston, MA
04.2023 - 10.2023
- Taught pre and post film production to large groups of children ages 4-15
- Incorporated multiple types of teaching strategies into classroom.
- Communicated frequently with students and faculty to provide feedback and discuss instructional strategies
- Supported student physical, mental, and social development using classroom games and activities
Education
Bachelor of Arts - Film & Communications
Cleveland State University
Cleveland, OH05.2020
Skills
- Open Table
- Portafilter Pump Driven Espresso Machine
- Guest Experience Management
- High-Volume Dining
- Dining Crew Workflow Optimization
- Menu Memorization
- iMovie
- AVID
- Conflict Resolution
Certification
SmartServe Certified
Timeline
Hostess
What-A-Bagel
10.2023 - Current
Barista
Starbucks
08.2023 - 09.2023
Hostess
Bianca
08.2023 - 10.2023
Teacher
Cinemakidz
04.2023 - 10.2023
Bachelor of Arts - Film & Communications
Cleveland State University