Overview
Work History
Education
Skills
Certification
Timeline
Generic

SHANNON R. MCGILL

Toronto,ON

Overview

1
1
year of professional experience
1
1
Certification

Work History

Hostess

What-A-Bagel
10.2023 - Current
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest

Barista

Starbucks
08.2023 - 09.2023
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment
  • Controlled line and crowd with quick, efficient service
  • Maintained and operated espresso machines, blenders, commercial coffee brewers
  • Memorized recipes for specialty coffee beverages and seasonal offerings

Hostess

Bianca
08.2023 - 10.2023
  • Worked with Open Table to create seating arrangements
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.

Teacher

Cinemakidz
04.2023 - 10.2023
  • Taught pre and post film production to large groups of children ages 4-15
  • Incorporated multiple types of teaching strategies into classroom.
  • Communicated frequently with students and faculty to provide feedback and discuss instructional strategies
  • Supported student physical, mental, and social development using classroom games and activities

Education

Bachelor of Arts - Film & Communications

Cleveland State University
Cleveland, OH
05.2020

Skills

  • Open Table
  • Portafilter Pump Driven Espresso Machine
  • Guest Experience Management
  • High-Volume Dining
  • Dining Crew Workflow Optimization
  • Menu Memorization
  • iMovie
  • AVID
  • Conflict Resolution

Certification

SmartServe Certified

Timeline

Hostess

What-A-Bagel
10.2023 - Current

Barista

Starbucks
08.2023 - 09.2023

Hostess

Bianca
08.2023 - 10.2023

Teacher

Cinemakidz
04.2023 - 10.2023

Bachelor of Arts - Film & Communications

Cleveland State University

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SHANNON R. MCGILL