SHANNON MCINERNEY
Toronto
Summary
A University educated professional pursuing a career in the field of Aviation where I can apply my strong leadership skills, and knowledge gained from experience working within numerous startup companies.
Overview
9
9
years of professional experience
Work History
Purser
Porter Airlines
11.2022 - Current
- Preparing and executing crew briefings regarding safety procedures, special passenger procedures, and flight logistics
- Overseeing the cabin; use of time management and de-escalation during passenger interactions on full (78 passenger) flights
- Successfully handled multiple medical emergencies during flight. Debriefed with crew members following the emergencies
- Coordinate between pilots and the flight attendant to ensure a smooth operation during duty days consisting of up to 5 flights
- Attending to customer needs during all phases of flight
- Having brand representation, and flying refined, top of mind, at all times
- Maintaining a professional demeanor and positive attitude during food and beverage service
Flight Attendant
Porter Airlines
03.2022 - 11.2022
- Completing 75+ credit hours of domestic and US flights per month
- Upgraded to Purser within 7 months
- Serving snacks and beverages to 70+ passengers within a 1 hour time period
- Completing thorough pre-departure inspections of emergency equipment and communicating completion to the Purser
- Practice customer de-escalation procedures on a frequent basis to ensure all flights are completed successfully
Customer Success Representative
McQuaig
03.2020 - 07.2021
- Provided software and product training to new and existing users
- Delivered monthly webinars to groups of 40 people and larger
- Became an expert on our platform to confidently assist clients in utilizing our tools during their hiring processes
- Created Zendesk knowledge base articles and implemented ticket routing to improve customer inquiry management
- Worked closely with the Product Development team to test new features and versions of our platform - Use Jira to report issues
- Maintained customer data in Salesforce for 200+ clients and utilize tasks to upsell and renew memberships
Academic Application Coordinator
ApplyBoard
02.2019 - 10.2019
- Communicating with 10-15 partner universities and recruiters on a daily basis
- Project Management: Managing a team of five people for three weeks at a time as part of a rotational program
- Managing a large number (400+) of international student's applications
- Recognized as the team's top performer multiple months in a row (April-June 2019)
- Onboarding new staff and supporting their success ongoing
- Collaborating with other departments to better understand our processes and improve upon workflow
Marketing Coordinator
SOCS Retail Solutions
05.2015 - 01.2018
- Managing the firm’s profile on websites, and integrated databases on a client specific basis
- Tracking inventory; managing shipping and receiving
- Utilize excel in the creation of product presentations, and inventory templates
- Use of Quickbooks on a daily basis for invoicing, monthly statements, and analyzing product data
- B2B communication via phone and email as part of daily operations
- Travel using a company vehicle to visit partner companies as per managers request
Education
Bachelor of Arts - Arts & Contemporary Studies, Psychology
Ryerson University
Toronto, ON10.2018
Skills
- Communication
- Analytical Thinking
- Interdepartmental Coordination
- De-escalation Strategy
- Data Analysis
- Strategic Planning
Timeline
Purser
Porter Airlines
11.2022 - Current
Flight Attendant
Porter Airlines
03.2022 - 11.2022
Customer Success Representative
McQuaig
03.2020 - 07.2021
Academic Application Coordinator
ApplyBoard
02.2019 - 10.2019
Marketing Coordinator
SOCS Retail Solutions
05.2015 - 01.2018
Bachelor of Arts - Arts & Contemporary Studies, Psychology
Ryerson University
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