Shannon M. Magyar
Hamilton,ON
Summary
Task oriented professional with several years of experience in Community Recreation and Leisure Services and Management. Possess outstanding knowledge of learning and group dynamics geared towards various ages and developmental stages. Talented Program Coordinator proficient in implementing programs to fulfill clients needs. Skilled at cultivating relationships to support new and existing clients. Maintains and monitors projects, budgets and expenditures.
Overview
21
21
years of professional experience
Work History
General Manager
Flying Squirrel Sports Hamilton
04.2022 - Current
- Greet and interact with customers and visitors to the company in a professional and friendly manner
- Provide exceptional leadership and mentorship to the team
- Promote and create a positive and inclusive work environment
- Answer general phone inquiries relay calls to the appropriate person, return calls in a timely, professional manner
- Respond to all customers inquires (pricing, hours, appropriate attire, donations, fundraising opportunities, events, policies and general information)
- Implement progressive discipline when necessary
- Administer the performance management system
- Recruiting, writing job postings, review resumes, pre-screening and interviewing
- Respond to customers' issues, suggestions and complaints
- Respond to customers' injuries complete injury reports as needed
- Uphold and maintain all health and safety practices and emergency procedures to keep both customers and staff safe
- Manage team members practicing positive HR practices by leading by example, being a role model for others
- Mentoring/coaching team members as needed
- Reassess on an ongoing basis vendors return on investments in order to meet the needs of the company
- Track and coordinate staff schedule to ensure proper staffing as needed
- Maintain and update all surveillance equipment and software
- Oversee building maintenance
- Oversee payroll and process to ensure accuracy
- Complete daily balance for all incoming and outgoing payments to ensure all monies are accounted for.
Program Coordinator
Boys and Girls Club Hamilton
09.2019 - 01.2022
- Maintains professional and respectful relationships with our community partners, parents, volunteers, placement students and employees
- Follows The Boys and Girls Clubs Mission, Vision and Core Values
- Develop and deliver inclusive, engaging programming that includes active, passive, creative, diverse and wellness based activities
- Supervision of staff, students, volunteers and participants
- Performance Reviews for staff
- Staff scheduling
- Program planning for season sessions
- Maintained safety standards in accordance with The Boys and Girls Club of Hamilton
- Timesheet review and submissions for staff
- Plan and organize events and transportation
- Plan and organize staff & Volunteer training
- Planned and facilitated Gender Inclusive programming
- Hiring of new staff and orientation
- Maintain budgeting
- Grant applications
- Program marketing and promoting
- Social media upkeep
- Evaluations, and reporting
- Ensuring families and club members have the proper access and information to ( Food banks, Clothing rooms, Dinner programs )
- Fostered relationships to define programming needs and strengthen organizational standing
- Directed, coordinated and administered programs
- Uncovered issues to determine solutions and assist program participants
- Oversaw all recreational programs and other day-to-day activities
- Communicated project status, requirements and deadlines to stakeholders
- Supervised and directed programs by creating policies to reflect business practices
- Analyzed program effectiveness to modify, adapt and optimize workflows
- Maintained scheduling and optimal quality standards to keep audiences informed or entertained
- Coordinated logistics for activities and events
- Organized fundraising events to promote company vision
- Partnered with program management on recommendations, process improvements and corrective action plans.
Caregiver/Support
Services Cornerstones
02.2018 - 03.2019
- Assisting with daily livening for seniors and at risk youth
• Daily medication
• Running errands, doctors appointments shopping
• Dressing, feeding, bathing and bathroom routines
• Report writing
• Mentor for youth with challenging behaviors
• Conflict resolution
• Zones of Regulation
• Social and community outings
• Help develop new positive relationships
• Creating a care plan with the youth
• Help client budget money and handle money
• Provide meaningful activities
Youth 1st Recreational Supervisor PSP
Petawawa
07.2011 - 08.2017
- Program planning for season sessions - Gymnastics
- Maintained safety standards in accordance with The Boys and Girls Club of Hamilton
- Timesheet review and submissions for staff
- Plan and organize events and transportation
- Plan and organize staff & Volunteer training
- Planned and facilitated Gender Inclusive programming
- Hiring of new staff and orientation
- Communicated daily schedule and delegated work to employees
- Enforced rules and procedures for accuracy, efficiency and safety
- Monitored daily operations for quality and adherence to work order specifications
- Oversaw monthly site inspections and daily observations to maintain safety, production standards and environmental regulations compliance
- Established and enforced clear goals to keep employees working collaboratively
- Provided ongoing training to address staff needs
- Identified and corrected performance and personnel issues to reduce impact to program operations
- Coached staff members to develop long-term career goals
- Interviewed applicants, recommended individuals for hiring and evaluated staff performance
- Maintains active supervision of all program participants, staff and volunteers by ensuring program ratios are sustained, safety formations are appropriately used, and overseeing all recreational and educationalprograms
- Actively supervises and trains Recreation Leaders and volunteers
- Leads the design and implementation of Community Recreation Youth programming through creative program planning and in-service training sessions
- Ensures the safe operation of the facility and program by ensuring a clean environment, conducting equipment safety checks, maintaining room safety, enforcing program rules and regulations
- Enforce and encourage a High Five attitude at all times and have staff do the same; follow the Principles of High Five & Healthy Child Development
- Provides Customer Service during program operation
- Markets all Youth programs and services provided by the Recreation Department in a positive and favorable manner
- Provides excellent public relations to all individuals attending the facilities
- Familiar with all children's and Youth program information or able to refer clients to appropriate resources or contacts for additional information
- Receives guests and unexpected groups in a positive and helpful manner Established and maintained relationships with outside organizations
- Communicates program information to guardians and how their Youth interacted with the activities provided
- Familiar with Base operations and activities and/or able to utilize resources to provide necessary information/contact to clients
- Took part in the interview process during staff hiring and orientation days
- Provided guidance and direction to all staff members as necessary
- Staff training, Development and any other related duties that may be assigned by the Community Recreational Coordinator
- Actively participate and monitor drop in Youth Centre
- Planned all Youth Summer camp agenda, venue, transportation and event bookings
- Monthly special event nights for Youth 1st Centre
- Provided academic support in homework hub
- Monthly inventory and deposits
Kidz 1st Programming Supervisor
PSP Petawawa
07.2011 - 07.2017
- Maintains active supervision of all program participants by ensuring program ratios are sustained, safety formations are appropriately used, and monitoring the tracking system of where participants are at all times
- Actively supervises and trains Recreation Leaders and volunteers
- Leads the design and implementation of Community Recreation programming through creative program planning and in-service training sessions
- Completes all administrative tasks as required
- Ensures the safe operation of the facility and program by ensuring a clean environment, conducting equipment safety checks, maintaining room safety, enforcing program rules and regulations
- Familiarity with all programs and agendas
- Enforce and encourage a High Five attitude at all times and have staff do the same; follow the Principles of High Five & Healthy Child Development
- Provides Customer Service during program operation
- Markets all programs and services provided by the Recreation Department in a positive and favorable manner
- Provides excellent public relations to all individuals attending the facilities
- Familiar with all children's program information or able to refer clients to appropriate resources or contacts for additional information
- Receives guests and unexpected groups in a positive and helpful manner
- Communicates program information to guardians and how their child interacted with the activities provided
- Familiar with Base operations and activities and/or able to utilize resources to provide necessary information/contact to clients
- Took part in the interview process during staff hiring and orientation days
- Provided guidance and direction to all staff members as necessary
- Staff training, Development and any other related duties that may be assigned by the Community Recreational Coordinator.
Kidz 1 Recreational Leader & Youth
PSP Petawawa
05.2011 - 07.2011
- Planned and facilitated programming and events geared towards various ages and developmental stages while ensuring that all health and safety guidelines were followed and documented in accordance with PSP policy
- I have actively worked 1:1 support for several years within Community Recreation ranging from children with ASD, ADHD, Anxiety, OCD as well as many others
- Helped participants enjoy activities while ensuring adherence to protocol
- Gathered, operated and maintained equipment and supplies necessary for planned activities
- Planned, organized, facilitated and promoted diverse recreational programs
- Maintained facilities, grounds and equipment to ensure community safety and attract attention
- Advertised for upcoming events to promote engagement and involvement
- Consulted with staff and other professionals to discuss activities
- Maintained records of activities and analyzed feedback from participants.
ECE Assistant
Y.M.C.A
10.2002 - 02.2007
- Planned and facilitated programming and events geared towards various ages and developmental stages while ensuring that all health and safety guidelines were followed and documented in accordance with YMCA policy.
Education
High School Diploma -
Education And Training
Skills
- Time Management
- Decision Making
- Attention to Detail
- Broadcasting Materials Preparation
- Staff Hiring and Evaluations
- Issue Resolution
- Critical Thinking
- Personnel Direction
- Program Guidelines Adherence
- Employee Work Scheduling
- Problem-Solving
- Program Scheduling
- Verbal and Written Communication
- Support for at risk Youth
- Microsoft Office
- Human Resources Understanding
- Standard Operating Procedures
- Market Research Proficiency
- Report Generation
- Scheduling Proficiency
- Staff Development
- Project Coordination
- Report Creation
- Program Management
- Task Delegation
- Performance Management
- Educational Program Planning
- Program Operations
- Program Requirements
- Program Improvements
- Analytical Thinking
- Creative and Innovative
- Dependability and Cooperation
- Data Verification
- Always professional positive demeanor
- Excellent people skills
- Easily able to multitask and adjust
- Extremely dependable
- Great administrative/organization skills
- Effective communicator
- Strong leadership skills
- Able to work independently and in a team
- Incredible write-ups
Timeline
General Manager
Flying Squirrel Sports Hamilton
04.2022 - Current
Program Coordinator
Boys and Girls Club Hamilton
09.2019 - 01.2022
Caregiver/Support
Services Cornerstones
02.2018 - 03.2019
Youth 1st Recreational Supervisor PSP
Petawawa
07.2011 - 08.2017
Kidz 1st Programming Supervisor
PSP Petawawa
07.2011 - 07.2017
Kidz 1 Recreational Leader & Youth
PSP Petawawa
05.2011 - 07.2011
ECE Assistant
Y.M.C.A
10.2002 - 02.2007
High School Diploma -
Education And Training
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