Summary
Overview
Work History
Education
Skills
Websites
Languages
Timeline
Generic

Shannon Burchell

Antigonish,NS

Summary

Experienced as a small business owner with an ability to multi-task priorities while maintaining efficiency, customer satisfaction, and attention to detail. Strong focus on communication, understanding and teamwork. I have a history of being open, understanding and continually working to improve myself through different opportunities.

Overview

23
23
years of professional experience

Work History

Owner

Soul Scents Wholesale Inc.
02.2017 - Current
  • Manage daily operations for a successful small business, ensuring efficient processes and quality services.
  • Maintained a loyal customer base & enhanced company reputation by consistently delivering exceptional service, addressing concerns promptly, and exceeding expectations.
  • Hired trained, and supervised staff to maintain high levels of productivity and customer satisfaction.
  • Evaluated sales reports and financial statements to manage cash flow and develop techniques to improve business.
  • Participated in business events, conferences and trade shows to promote products and network with business owners and prospective clients.
  • Manage all orders to suppliers and shipments, both incoming and outgoing in a timely and efficient manner.

Sales Representative

Neal Brothers Foods
11.2014 - 05.2017
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
  • Increased repeat business by fostering trust-based relationships with key accounts through regular communication.

Assistant Manager

Market Organics
06.2001 - 06.2014
  • Supervised day-to-day operations to maintain a clean & organized store as a way to enhance customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment & oversaw all scheduling.
  • Managed cash registers ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Responsible for purchasing in the Grocery department, communicating with sales representatives, creating promotions and merchandising of all related product.
  • Maintained positive customer relationships by responding quickly to customer service inquiries & concerns.

Education

Registered Holistic Nutritionist -

Canadian School Of Natural Nutrition
Ottawa, ON
08-2001

Hospitality Management -

Algonquin College
Ottawa, ON

Skills

  • Concise communication
  • Customer service
  • Teamwork and collaboration
  • Attention to detail
  • Multitasking Abilities
  • Reliability
  • Highly Organized
  • Experience with Microsoft 365 for daily operations

Websites

Languages

English
Native or Bilingual
French
Limited Working

Timeline

Owner

Soul Scents Wholesale Inc.
02.2017 - Current

Sales Representative

Neal Brothers Foods
11.2014 - 05.2017

Assistant Manager

Market Organics
06.2001 - 06.2014

Registered Holistic Nutritionist -

Canadian School Of Natural Nutrition

Hospitality Management -

Algonquin College

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Shannon Burchell