Shannon Burchell
Antigonish,NS
Summary
Experienced as a small business owner with an ability to multi-task priorities while maintaining efficiency, customer satisfaction, and attention to detail. Strong focus on communication, understanding and teamwork. I have a history of being open, understanding and continually working to improve myself through different opportunities.
Overview
23
23
years of professional experience
Work History
Owner
Soul Scents Wholesale Inc.
Antigonish, NS
02.2017 - Current
- Manage daily operations for a successful small business, ensuring efficient processes and quality services.
- Maintained a loyal customer base & enhanced company reputation by consistently delivering exceptional service, addressing concerns promptly, and exceeding expectations.
- Hired trained, and supervised staff to maintain high levels of productivity and customer satisfaction.
- Evaluated sales reports and financial statements to manage cash flow and develop techniques to improve business.
- Participated in business events, conferences and trade shows to promote products and network with business owners and prospective clients.
- Manage all orders to suppliers and shipments, both incoming and outgoing in a timely and efficient manner.
Sales Representative
Neal Brothers Foods
Ottawa, ON
11.2014 - 05.2017
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Expanded customer base through cold calling, networking, and relationship building.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
Assistant Manager
Market Organics
Ottawa, ON
06.2001 - 06.2014
- Supervised day-to-day operations to maintain a clean & organized store as a way to enhance customer experience.
- Developed strong working relationships with staff, fostering a positive work environment & oversaw all scheduling.
- Managed cash registers ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Responsible for purchasing in the Grocery department, communicating with sales representatives, creating promotions and merchandising of all related product.
- Maintained positive customer relationships by responding quickly to customer service inquiries & concerns.
Education
Registered Holistic Nutritionist -
Canadian School Of Natural Nutrition
Ottawa, ON08-2001
Hospitality Management -
Algonquin College
Ottawa, ONSkills
- Concise communication
- Customer service
- Teamwork and collaboration
- Attention to detail
- Multitasking Abilities
- Reliability
- Highly Organized
- Experience with Microsoft 365 for daily operations
Websites
Languages
English
Native or Bilingual
French
Limited Working
Timeline
Owner
Soul Scents Wholesale Inc.
02.2017 - Current
Sales Representative
Neal Brothers Foods
11.2014 - 05.2017
Assistant Manager
Market Organics
06.2001 - 06.2014
Registered Holistic Nutritionist -
Canadian School Of Natural Nutrition
Hospitality Management -
Algonquin College