Shannon Yates
Valencia
Summary
Resourceful and dedicated Administrative Assistant and Sales Professional with over 20 years of experience supporting business operations, driving sales growth, and delivering outstanding client service. Highly skilled in scheduling, dispatch coordination, and managing complex administrative tasks in fast-paced environments. Recognized for extensive client relations expertise, strong organizational skills, and the ability to communicate effectively with clients, vendors, and team members at all levels—including high-profile clientele. Adept at implementing efficient office systems, supporting sales initiatives, and ensuring seamless daily operations with utmost discretion and professionalism.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Administrative Assistant – Business Licensing & Restroom Sales
Luxury Flush
02.2024 - Current
- Provide high-level administrative support for luxury portable restroom company, including business license management and compliance.
- Oversee restroom sales for both luxury and standard plastic units, including trailer and restroom inspections.
- Conduct onsite venue walk-throughs with event planners, ensuring all client requirements are met.
- Work directly with very high-profile clients, maintaining utmost privacy and discretion at all times.
- Coordinate scheduling, dispatch, and logistics for delivery, setup, and inspection of restroom units at event venues.
- Collaborate with event planners and vendors to deliver seamless service for luxury events.
Server, Bartender, Shift Lead
Bella Cucina
03.2022 - Current
- Deliver exceptional customer service as server and bartender in a fast-paced, upscale dining environment.
- Lead shifts, oversee staff, and assist with inventory management and ordering.
- Handle cash and POS transactions, resolve customer concerns, and ensure smooth shift transitions.
- Support management with opening/closing duties and staff training.
- Supervisor: Luca Toumadi, 661-794-1236
Administrative Assistant / Dispatcher
Castleworks Home Services
09.2020 - 12.2023
- Provided comprehensive administrative support, including scheduling appointments, managing calendars, and dispatching service teams to client sites.
- Served as the primary point of contact for client inquiries, ensuring prompt and professional responses to service requests.
- Managed office supplies inventory, processed mail, and maintained accurate records of client communications.
- Coordinated travel arrangements and logistics for employees and clients.
- Built and maintained strong relationships with vendors and external partners.
- Supported sales initiatives by preparing promotional materials and assisting with client follow-ups.
- Adapted quickly to new office technologies and systems to enhance workflow efficiency.
- Designed fliers and invitations for conferences and special events.
Inventory Manager / Lead Server / Sales Trainer
Newhall Refinery
01.2013 - 04.2022
- Led front-of-house inventory management and maintained direct communication with vendors for product orders.
- Collaborated with ownership and executive chef to optimize product flow and sales strategies.
- Delivered exceptional client service, responding to guest requests and ensuring a high-quality dining experience.
- Trained staff on menu knowledge, POS systems, and customer service standards.
- Consistently achieved top sales performance and contributed to overall revenue growth.
- Facilitated and improved standard operating procedures for staff efficiency.
General Manager / Account Manager (Co-Founder)
Water Works Plumbing
01.2003 - 02.2018
- Co-founded and managed all aspects of business operations, including scheduling, dispatching service teams, and coordinating meetings with clients and vendors.
- Oversaw sales activities, developed client relationships, and negotiated contracts to drive business growth.
- Implemented and maintained office systems, managed records, and ensured compliance with company policies.
- Liaised with contractors, property managers, and clients to ensure project success and client satisfaction.
- Extensive knowledge of plumbing products, fixtures, and maintenance practices.
- Screened and tracked incoming job leads, providing timely responses and dispatching appropriate teams.
Education
Glendale Community College
Glendale, CASkills
- Customer Service
- Administrative Support & Office Management
- Sales & Revenue Growth
- Client Relations & Customer Service
- Scheduling
- Dispatch Coordination
- Business Licensing & Compliance
- Project Management
- Inventory & Vendor Management
- Staff Training & Leadership
- Cash Handling & Deposit Preparation
- Microsoft Office Suite (Excel, Word), Adobe
- POS Systems & Records Management
- Event Planning & Coordination
- Phone & Email Communication
Certification
- Food Handler
- Cicerone Certified
- Notary Public
- DOJ Fingerprint Roller
- Loan Signing Agent
Timeline
Administrative Assistant – Business Licensing & Restroom Sales
Luxury Flush
02.2024 - Current
Server, Bartender, Shift Lead
Bella Cucina
03.2022 - Current
Administrative Assistant / Dispatcher
Castleworks Home Services
09.2020 - 12.2023
Inventory Manager / Lead Server / Sales Trainer
Newhall Refinery
01.2013 - 04.2022
General Manager / Account Manager (Co-Founder)
Water Works Plumbing
01.2003 - 02.2018
Glendale Community College
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