Shannon Wood

Company Overview: $1,399 Billion CDN Assets (Q2'24 Shareholder Report), 3rd largest CDN bank by deposits & Mkt. capitalization, 89M employees & over 25MM clients world wide.

• Oversaw and directed successful programs focused on front to back, end-to-end transformation for priority client journeys across the enterprise.
• Identified opportunities to improve business process flows, technology and productivity.
• Established and maintained strong relationships with strategic partners and vendors to develop strategic initiatives and long term goals.
• Analyzed industry trends and tracked competitor activities to inform decision making.

Company Overview: $1.223 Trillion CDN Assets (Q2'24 Shareholder Report), one of the largest banks in Canada & the world by Mkt. capitalization, 97M employees & over 17MM clients across Canada, US & 27 other countries (rbc.com 2024)

• Front to Back Next Generation Servicing Program ('21-'22): Drove monetization of liberated capacity across channels to scale business through redesign of service experience.
• Front to Back Disputes Program ('20-'22): Directed design and execution of end-to-end disputes journey transformation initiatives to drive performance, optimization, experience and growth opportunities.
• Drove strategic improvements to enhance operational and organizational efficiencies.

• Transformed business strategies to create operational and organizational efficiencies across credit cards, digital payments & loyalty for Canada, US & the Caribbean
• Led development of business operation processes and policies.
• Revamped operational plans to refocus staff and align processes with business objectives.

• Directed National team of over 700 across five time zones supporting personal and commercial banking.
• Spearheaded innovative approaches to resource allocation and strategic planning.
• Set aggressive targets for centre and employees to drive company success and growth.

• Spearheaded innovative approaches to credit card acquisition, client engagement and strategic planning to drive business growth.
• Tracked trends, leveraged data and suggested enhancements to both challenge and refine company's product offerings.
• Implemented business strategies, increasing revenue, and effectively targeting new markets.

• Managed large-scale project communications and training through new systems, tools, and processes to achieve challenging objectives.

• Collaborated with C-level executives, stakeholders and advisors to develop relationships and build long-term financial plans.

• Managed high-performing sales team , built relationships with customers and community to establish long-term business growth.

• Established new branch location, employees and customers through strategic plans for day-to-day financial operations.

• Oversaw branch team consisting of 15 Investment Advisors plus administration associates and executed sales support for 4 Investment Advisors.