Shannon Williams
Ottawa,ON
Summary
Over 15 years I have obtained extensive experience managing the day to day operations of many types of businesses. Practiced Care Plan Coordinator dedicated to timely and accurate completion of patient assessments, supporting development of comprehensive care plans. Collaborates with interdisciplinary team in monitoring progress and adjusting plans to achieve target results. Observes many types of care, recommending opportunities for improvements.
Overview
12
12
years of professional experience
Work History
Care Coordinator
Pro Physiotherapy And Sports Medicine Clinics
02.2023 - Current
- Enhanced patient care by aiding the Physiotherapists in implementing comprehensive treatment care plans .
- Improved communication among healthcare providers, streamlining the coordination of services for patients.
- Assessed patient needs and connected them with appropriate resources to ensure optimal health outcomes.
- Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
Clinic Manager
The Massage Therapy Company
01.2022 - 01.2023
- Responsible for all sale transactions, resolving client complaints, handling laundry needs, submitting insurance claims, and other administrative tasks.
- Streamlined clinic operations by implementing efficient scheduling and appointment systems.
- Improved patient satisfaction through effective communication and compassionate care.
- Ensured compliance with healthcare regulations, maintaining up-to-date knowledge of industry standards and best practices.
- Developed strong relationships with patients, fostering trust and loyalty to the clinic.
- Collaborated with other healthcare providers to ensure seamless coordination of care for patients.
Management
Carte Blanche Haute Coiffure and Spa
06.2020 - 01.2022
- Responsible for recruitment, training, motivation, and retention of reception staff, enforcing policies, inventory management, and creation of new promotions.
- Streamlined office operations by implementing efficient systems for file management and document organization.
- Enhanced team productivity with thorough training in company policies, procedures, and software applications.
- Coordinated appointments and events, ensuring seamless communication between departments and Owners.
Management
Things Engraved
07.2012 - 01.2020
- Responsible for recruitment, training, motivation, and retention of staff, enforcing policies, ensuring sales targets are met, store administration, implementation of promotions, merchandising plans, and assisting in screening and training candidates for other locations.
Education
Skills
- Punctual
- Reliability
- Team Player
- Leadership
- Positive Attitude/ Honest
- Problem Solver
- Multidisciplinary Team Collaboration
- Insurance Practices
- Database Coordination
- Scheduling
- Adaptability and flexibility
- Effective communication
Employment Objective
Seeking a full time employment within your company, that requires a self-motivated, energetic and well-organized person, which offers both challenge and the possibility of advancement.
Area Of Expertise
- OFFICE / BUSINESS MANAGEMENT
- Responsible for recruitment and retention of staff
- Training new hires
- Enforcement of company policies
- Motivating staff to hit sales targets
- Responsible for submitting daily financial reports
- Handling invoices, submitting insurance claims
- Ability to adapt to an ever changing environment
- Working within a team, often under a tight deadline with emphasis on quality
Technical Computer Skills
- Ability to troubleshoot various technical problems
- Ability to use many different softwares such as; MS Outlook, Word, PowerPoint, and more
- Strong keyboarding and Internet Skills
- The use scanner and/or imaging software
References
References available upon request
Languages
English
Professional Working
French
Limited Working
Timeline
Care Coordinator
Pro Physiotherapy And Sports Medicine Clinics
02.2023 - Current
Clinic Manager
The Massage Therapy Company
01.2022 - 01.2023
Management
Carte Blanche Haute Coiffure and Spa
06.2020 - 01.2022
Management
Things Engraved
07.2012 - 01.2020
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