Shannon Ward
Maple,ON
Summary
Customer-oriented General Manager with over 10 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen.
Overview
16
16
years of professional experience
1
1
Certification
Work History
General Manager
Kelseys Original Roadhouse
01.2011 - Current
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Assisted in recruiting, hiring and training of team members.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
Operations Manager
Wild Wing Restaurant
03.2008 - 01.2011
- Improved operational efficiency by streamlining processes and implementing cost-saving measures.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Implemented new inventory management system to optimize stock levels and reduce waste.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Education
High School Diploma -
Vaughan Secondary School
Thornhill, ONSkills
- Business Development
- Loss Prevention
- Operations Management
- P&L Management
- Expense Control
- Business Administration
- Customer Relations
- Labor Cost Controls
Languages
English
Certification
- Smart Serve Ontario, AGCO
- Food Safety Certification
Timeline
General Manager
Kelseys Original Roadhouse
01.2011 - Current
Operations Manager
Wild Wing Restaurant
03.2008 - 01.2011
High School Diploma -
Vaughan Secondary School
Similar Profiles
Talynne HendersonTalynne Henderson
Waitress at Kelseys Original RoadhouseWaitress at Kelseys Original Roadhouse
Parminder bamrahParminder bamrah
Kitchen Manager at Kelseys Original RoadhouseKitchen Manager at Kelseys Original Roadhouse
Dusty HarperDusty Harper
Server / Bartender at Kelseys Original RoadhouseServer / Bartender at Kelseys Original Roadhouse
Cassandra LandryCassandra Landry
Server/Bartender at Kelseys Original RoadhouseServer/Bartender at Kelseys Original Roadhouse
Brandon DecarvalhoBrandon Decarvalho
Concrete Finisher/Form Carpenter at S&P DevelopmentsConcrete Finisher/Form Carpenter at S&P Developments