Shannon Walling
Ventura
Summary
As a group facilitator, my primary goal is to create a supportive and engaging environment that fosters the personal growth and well-being. I aim to facilitate open communication, encourage active participation. Through skillful group management, empathetic communication, and the implementation of evidence-based strategies, I will contribute to the overall success and positive outcomes of the group. Additionally, I will continually assess and adapt my facilitation approach to meet the evolving needs of the clients, ensuring a dynamic and enriching group experience.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Patient Representative
UCLA Health
01.2023 - Current
- Work in diverse capacities to advocate for patients, ensuring their needs are met by efficiently handling administrative responsibilities.
- Utilize well-developed communication and organizational skills to enable the ability to attentively manage each patient's case while maintaining strict confidentiality.
- Utilize problem-solving skills, addressing a wide array of challenges that may arise to ensure the best possible outcomes for patients.
- Enhanced patient satisfaction by addressing concerns and providing compassionate assistance.
Facility Manager
Kids To Kids-STRTP
09.2017 - 01.2021
- Directly oversee the day-to-day operations of all program components within the Short Term Therapeutic Residential Treatment Program (STRTP).
- Maintain comprehensive familiarity with client files and uphold accurate logs for family and worker contacts.
- Facilitate the approval process for all client passes in accordance with court orders and placing agents' requirements.
- Facilitate psychoeducational group sessions tailored for at-risk youth. Incorporate evidence-based techniques to enhance coping skills, emotional regulation, and decision-making. Create a safe and supportive environment for participants to share experiences and build a sense of community. Collaborate with other professionals to tailor the curriculum to the specific needs of at-risk youth, fostering personal growth and resilience. Regularly assess and adjust the content to ensure it remains relevant and impactful for the participants.
- Assume responsibility for the management of clients medications, including maintaining supplies and supervise all medication documentation.
Education
Bachelor of Arts - Psychology
California State University Channel Islands
Camarillo, CA06.2018
Skills
- Facilitation Skills
- Group Dynamics Understanding
- Crisis Management
- Cultural Competence
- Documentation
- Problem-Solving
- Active Listening
- Communication
- Empathy
- Organizational Abilities
Certification
- Certification in Life Space Crisis Intervention
- Certification in Trauma Responsive & Needs Based Care
- Certification in Violence & Trauma within Child, Family, & Community
Timeline
Patient Representative
UCLA Health
01.2023 - Current
Facility Manager
Kids To Kids-STRTP
09.2017 - 01.2021
Bachelor of Arts - Psychology
California State University Channel Islands
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