Shannon Walker
Stony Plain,AB
Summary
Proven Medical Transcriptionist and Proposals Coordinator with a track record of enhancing patient care and winning proposals at AQuity Canada and North American Construction Group respectively. Leveraged proofreading expertise and strategic decision-making to maintain a 99.5% accuracy rate and improve client win rates. Skilled in medical terminology and client relations, demonstrating a strong work ethic and attention to detail.
Overview
13
13
years of professional experience
Work History
Medical Transcriptionist
AQuity Canada
11.2016 - Current
- Corrected grammar, spelling, and syntax mistakes in medical records, identifying all missing information, inconsistencies, or errors that could potentially compromise patient care.
- Improved turnaround time for report generation by efficiently managing transcription tasks.
- Conducted thorough research on unfamiliar terms or phrases during the transcription process which contributed to accurate and comprehensive medical reports.
- Applied medical terminology related to provider-specific treatments and techniques.
- Supported quality assurance efforts by collaborating with the QA team on reviews and implementing feedback for continuous improvement.
- Accurately documented medical dictation to record patient care records, consistently maintaining an accuracy rate of 99.5%.
- Maintained high levels of confidentiality with sensitive patient information following HIPAA guidelines.
- Enhanced accuracy of medical records by transcribing detailed physician dictations.
Proposals Coordinator
North American Construction Group
03.2011 - 09.2015
- Established a strong working relationship with clients through clear communication throughout the entire proposal process from initial inquiry to final submission.
- Assisted sales team in identifying potential opportunities by analyzing industry trends, competitor offerings, and market demand for services offered.
- Increased win rate with compelling, persuasive writing tailored to each client''s unique needs and requirements.
- Managed multiple proposals simultaneously, ensuring timely submission without compromising quality or attention to detail.
- Contributed to the growth of the company''s client base by consistently delivering high-quality proposals that met or exceeded customer expectations.
- Managed all aspects of proposal production, including formatting, editing, proofreading, and ensuring adherence to company branding guidelines.
- Effectively prioritized tasks based on deadlines, resource availability, and complexity of projects to ensure successful completion across all assignments.
- Maintained an organized database of past proposals as well as relevant industry research materials for easy access during future projects.
- Collected, arranged, and input information into database system.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Education
Honors Graduation - Medical Transcription/Healthcare Documentation
Canscribe Career College
Kelowna, BC11.2016
Skills
- Proofreading expertise
- Close attention to detail
- Medical Terminology
- Anatomy and Physiology Knowledge
- Transcription Software Familiarity
- Strong Work Ethic
- Strong Listening Skills
- Fast Typing Speed
- Strategic Decision-Making
- Patient-focused care
- Document accuracy
- Resourceful and reliable worker
Timeline
Medical Transcriptionist
AQuity Canada
11.2016 - Current
Proposals Coordinator
North American Construction Group
03.2011 - 09.2015
Honors Graduation - Medical Transcription/Healthcare Documentation
Canscribe Career College
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