Shannon Vickery
Englehart,ON
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Business Office Manager
L.V Vickery Ltd.
09.2008 - Current
- Provided guidance and direction to customer service reps, lending custom administrative support to resolve complications.
- Logged and responded to client inquiries to improve service processes.
- Updated reports, managed accounts, and generated reports for the company database.
- Developed and maintained successful relationships with vendors, suppliers, and contractors
- Resolved financial discrepancies and customer billing issues with timely attention.
- Prepared and submitted monthly, quarterly, and annual financial statements to inform decision-makers.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Maintained vendor files and entered invoices into accounting software.
- Performed accounts receivable collections for past due accounts by conducting collection calls.
- Actively listened to customers, handled concerns quickly, and escalated major issues to supervisor.
- Updated account information to maintain customer records.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Accomplished multiple tasks within established timeframes.
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Prepared vendor invoices and processed incoming payments.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Prepared billing statements and invoices for customer purchases and recorded transaction dates, prices and fees to support accuracy.
- Maintained employee confidence and protected payroll operations by keeping information confidential.
- Filed payroll taxes with appropriate government agencies by deadlines to minimize the risk of penalties or fines.
- Maintained payroll information by calculating, collecting, and entering data.
- Filed payroll taxes with appropriate government agencies by deadlines to minimize the risk of penalties or fines.
- Completed payroll accurately and timely to meet employee expectations.
Dental Assistant
Englehart Dental Office
01.2004 - 09.2008
- Documented patient dental health information, medical history, and vital signs for future reference.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for the next patient and maintain health and safety practices.
- Adhered to strict guidelines to protect patient privacy.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided prompt, polite and professional in-person and telephone customer service.
- Updated patient information and insurance details for accurate electronic medical records.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Registered patients and completed associated paperwork for accurate records.
- Performed various administrative tasks by filing, copying, and faxing documents.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Managed office logistics by scheduling appointments, maintaining files, and collecting payments.
- Completed administrative patient intakes with case histories, insurance information, and mandated forms.
Dental Assistant
Dr. John Morris
01.2002 - 01.2004
- Conducted routine product demonstrations to verify proper utilization and improve patient outcomes.
- Conducted research to stay up-to-date with industry trends, prices, and market competition.
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints, and promote new offerings.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate.
Dental Assistant
Kirkland Lake Dental Office
01.2001 - 01.2002
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information, and maintaining records.
- Prepared and sterilized instruments and materials for use by dentists.
- Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.
Education
High School Diploma -
Englehart High School
Englehart, ON06.
HARP Certified - Certified Dental Assistant
Canadore College of Applied Arts And Technology
North Bay, ON2001
Skills
- Administrative Management
- Creative Thinking
- Confidential Records Management
- Accounts Payable and Receivable
- Active Listening
- Meeting Coordination and Support
- Independent Judgement
- Positive Customer Engagement
Certification
Graduate of The Interior Design Institute.
Event Planer
Outstanding achievement Ducks Unlimited Canada
Previous member of the Parent Teacher Council
Timeline
Business Office Manager
L.V Vickery Ltd.
09.2008 - Current
Dental Assistant
Englehart Dental Office
01.2004 - 09.2008
Dental Assistant
Dr. John Morris
01.2002 - 01.2004
Dental Assistant
Kirkland Lake Dental Office
01.2001 - 01.2002
High School Diploma -
Englehart High School
HARP Certified - Certified Dental Assistant
Canadore College of Applied Arts And Technology
Graduate of The Interior Design Institute.
Event Planer
Outstanding achievement Ducks Unlimited Canada
Previous member of the Parent Teacher Council
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