Shannon Valliear
Miramichi,NB
Summary
Strong leader and problem-solver dedicated to provide exceptional customer service and team building skills in any environment. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
13
13
years of professional experience
Work History
Assistant Manager
Dooly's
07.2021 - 11.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Bartender
Dooly's
08.2010 - 11.2023
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Server
O'donaghues
02.2019 - 08.2019
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Waitress
Jane Street Bar & Grill
09.2015 - 09.2016
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
Manager
Dooly's
08.2012 - 08.2015
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Education
Certificate - Human Services
NBCC
Miramichi, NB07.2016
Skills
- Bar/Restaurant Management
- Employee Scheduling
- Product and Service Knowledge
- VLT Operations
Languages
English
Timeline
Assistant Manager
Dooly's
07.2021 - 11.2023
Server
O'donaghues
02.2019 - 08.2019
Waitress
Jane Street Bar & Grill
09.2015 - 09.2016
Manager
Dooly's
08.2012 - 08.2015
Bartender
Dooly's
08.2010 - 11.2023
Certificate - Human Services
NBCC
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