SHANNON VALENCIA
Long Beach
Summary
Talented individual with expert team leadership, planning and organizational skills built during successful career. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
11
11
years of professional experience
Work History
Starbucks Manager and Barista
Ralphs
Los Angeles, CA
03.2020 - 08.2025
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Delivered leadership to executive team dedicated to driving ambitious targets with well-orchestrated plans.
- Pleasantly interacted with over 50 customers during hectic periods to promote fun, positive environment
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment
- Trained new team members with positive reinforcement and respectful, encouraging coaching
- Monitored inventory levels, assisting in restocking supplies to ensure uninterrupted service flow.
- Adapted quickly to high-volume periods by efficiently managing tasks and delegating responsibilities among team members.
Jr. Banquet Captain & Banquet Server
UCLA CATERING
Los Angeles, CA
07.2017 - 02.2019
- Set and enforced performance and service standards to keep consistent, high-quality hospitality environment devoted to customer satisfaction
- Supervise, train, motivate, direct and evaluate full-time, part-time, student employees and temporary personnel
- Executed synchronized meal service simultaneously serving between 20-2000 guests depending on the planned events
- Delivered exceptional service during high-profile events, ensuring guest satisfaction and adherence to hospitality standards.
- Completed post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently.
- Set up and dismantled banquet spaces efficiently, maintaining organization and alignment with event specifications.
Food Service Worker and Barista
ARAMARK
02.2017 - 08.2018
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads
- Maintained cleanliness and organization of food preparation areas and dining facilities.
- Prepared coffee, cleaned dining areas, opened register and carried out other opening duties
- Compiled recipe ingredients and prepared for cooks by washing, cutting or measuring food items
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.
Host and Cashier
Blaze Pizza LLC
12.2014 - 02.2015
- Restocked, arranged and organized merchandise in front lanes to drive product sales
- Maintained current knowledge of store promotions and highlighted sales to customers
- Prepared beverages and filled food orders for customers
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience
- Answered customer questions about hours, seating, and menu information
Server
DENNY's
03.2014 - 09.2014
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously
- Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers
- Cultivated warm relationships with regular customers
Education
Some College (No Degree) - Child Development And Hospitality
West Los Angeles College
Culver City, CAHigh School Diploma -
New Opportunities Charter High School
Hawthorne, CA06.2020
Skills
- Banquets, catering and planning
- Staff Management
- Building Effective Relationships
- Customer Service
- Sales Promotion
- Team Leadership
- Coaching and mentoring
- Policy and procedure development
- Teamwork and collaboration
Timeline
Starbucks Manager and Barista
Ralphs
03.2020 - 08.2025
Jr. Banquet Captain & Banquet Server
UCLA CATERING
07.2017 - 02.2019
Food Service Worker and Barista
ARAMARK
02.2017 - 08.2018
Host and Cashier
Blaze Pizza LLC
12.2014 - 02.2015
Server
DENNY's
03.2014 - 09.2014
Some College (No Degree) - Child Development And Hospitality
West Los Angeles College
High School Diploma -
New Opportunities Charter High School