Shannon Thompson
Rockwood,ON
Summary
Proven leader and efficient problem-solver, adept in retail operations management and customer relations, with a track record of enhancing team productivity and customer satisfaction at 7/11 Convenience Store. Excels in troubleshooting and time management, significantly improving operational efficiency. Demonstrates a strong ability to motivate teams and prioritize tasks effectively, ensuring business success.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Farm Hand
Thompson Farm
Rockwood, ON
01.2005 - Current
- Checked farmland for issues in need of attention, such as fences to mend and broken pipes to fix.
- Replaced animal's hay and water regularly while watching animals for changes in behavior or demeanor.
- Loaded and unloaded farm supplies and materials and stored in correct barn location.
- Promoted animal safety and health by providing proper nutrition, housing and medical care.
- Planted, cultivated and harvested corn, wheat and hay crops for optimal growth.
- Exercised appropriate safety and environmental protocols when cleaning and maintaining ponds and tanks.
- Documented animal growth, production costs, individual behaviors, feeding patterns and other data in daily logs and main database, noting trends, and identifying areas of concern.
Assistant Manager
Valet Car Wash
Guelph, ON
08.2017 - 01.2022
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Warehouse Worker
Well.ca
Guelph, ON
03.2016 - 06.2017
- Inspected products before packaging to avoid shipping defective or damaged goods to customers.
- Enhanced warehouse efficiency by accurately packing and labeling products for shipment.
- Maintained a clean and safe work environment, adhering to established safety protocols and procedures.
- Packed, weighed and shipped items per customer specifications.
- Learned and followed warehouse safety protocols to prevent injuries and accidents.
- Operated tape machines, scales and label printers to package items correctly.
Assistant Manager
7/11 Convenience Store
Guelph, ON
01.2013 - 01.2016
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
OSSD -
College Heights Secondary School
Guelph, ON06.2006
Skills
- Dependable and Hardworking
- Troubleshooting skills
- Task Prioritization
- Time Management
- Customer Relations
- Team motivation
- Money Handling
- Retail Operations
Certification
• Workers Health and Safety in four steps (2024)
• WHMIS
Timeline
Assistant Manager
Valet Car Wash
08.2017 - 01.2022
Warehouse Worker
Well.ca
03.2016 - 06.2017
Assistant Manager
7/11 Convenience Store
01.2013 - 01.2016
Farm Hand
Thompson Farm
01.2005 - Current
OSSD -
College Heights Secondary School