Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

SHANNON THERRIEN

Ottawa,Canada

Summary

Dynamic professional with over six years of experience in customer service, retail, and project management. Proven ability to manage guest relations in high-pressure environments, ensuring satisfaction through effective communication and problem-solving. Expertise in scheduling and coordinating dining reservations while addressing guest inquiries and concerns promptly. Committed to delivering exceptional service and maintaining operational efficiency.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Hostess

The Barley Mow
Ottawa, On
10.2024 - 05.2025
  • - Welcomed and seated guests while managing reservations and directed table assignments to ensure efficient service, occasionally aiding waitstaff with serving.
  • - Maintained cleanliness by bussing and resetting tables, keeping the dining area organized, and assisting with prep for the bar, as in cleaning and restocking the beer fridge, refilling water, and prepared garnishes.

Cashier

Petro Canada
Ottawa, On
11.2021 - 09.2023
  • - Managed cash transactions, and sale of age required items while ensuring accurate safe drops.
  • - Conducted daily cash counting, store cleaning, and monitored fuel pumps.
  • - Trained and mentored five plus recruits in lottery sales, night shift and store procedures.
  • - Regularly handled theft prevention and resolved customer disputes professionally.
  • - Consistently worked independently and as part of a team, ensuring smooth operations during shifts.

Sales Associate

Garage
Ottawa, On
09.2020 - 09.2021
  • - 2021 Highest Aptitude of the Year Award
  • - Delivered outstanding customer service via direct salesmanship and achieving a 95% satisfaction customer review rate.
  • - Attended weekly sales meetings and contributed to improving store strategies and visual merchandising, inventory management and setup of promotional displays, ensuring compliance with company standards.
  • - Completed transactions quickly and accurately, improving efficiency by 15% during peak hours, and trained in loss prevention, actively preventing product leakage and theft.

CSR

Adonis
Ottawa, On
11.2019 - 03.2020
  • - Provided exemplary customer service, assisting shoppers with product inquiries, stocking merchandise, handled food products in line with strict safety guidelines, and maintaining a safe and clean shopping environment.
  • - Prepared meals and packaged products while ensuring compliance with store regulations.

Assistant

Jessica Maracle Photography
Cornwall, On
01.2017 - 01.2018
  • - Assisted in managing photography sessions for various events, ensuring smooth execution in all weather conditions.
  • - Maintained over $20,000 worth of studio equipment, handling it with care and precision.
  • - Collaborated with clients to meet and exceed their expectations, delivering high-quality results on time.

Education

High School Diploma -

St. Francis Xavier Catholic
Hammond, Ontario
01.2019

Skills

  • Guest seating and table assignment
  • Reservation management
  • Food safety compliance
  • Customer service and support
  • Time management
  • Effective communication
  • Problem solving
  • Point of sale systems
  • Service prioritization

Certification

  • - Smart Serve Certification, 2022
  • - Food Safety Certification, 2022
  • - Health and Safety Certification, 2022

References

Reference available upon request.

Timeline

Hostess

The Barley Mow
10.2024 - 05.2025

Cashier

Petro Canada
11.2021 - 09.2023

Sales Associate

Garage
09.2020 - 09.2021

CSR

Adonis
11.2019 - 03.2020

Assistant

Jessica Maracle Photography
01.2017 - 01.2018

High School Diploma -

St. Francis Xavier Catholic

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SHANNON THERRIEN