Shannon Teasley
South Lake Tahoe
Summary
Dedicated Customer Service Representative dedicated to providing quality care for ultimate customer satisfaction. Proven ability to establish and maintain excellent communication and relationships with clients. Excellent time management skills combined with a superior knowledge of the customer service industry. Bringing forth a motivated attitude and a variety of powerful skills. Able to effectively self-manage during independent projects, as well as collaborate as part of a productive team. Highly competent communicator skilled in multitasking and effectively communicating with others.
Experienced with advanced motivation techniques and student development. Utilizes strategic training plans to enhance performance and achieve goals. Knowledge of team dynamics and fostering positive work in a fast paced environment.
Results-driven Coach dedicated to building focused, high-achieving teams through goal-oriented training and mentorship. Skilled at recruiting reliable staff and assistants for unified team culture and purpose-driven squad support. Proponent of detailed finance and resource management to maintain positive perception of program and expand competitive opportunities.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
7
7
years of professional experience
Work History
Head Gymnastics Coach
Inversion Gym
08.2022 - Current
- Increased gym membership through community outreach events, open house demonstrations, and promotional materials showcasing the program''s success.
- Fostered an inclusive culture among athletes from diverse backgrounds by promoting respect for teammates and embracing individual differences.
- Optimized athlete nutrition plans to support peak physical performance during both training sessions and competitions.
- Mentored junior coaches in effective teaching methods, contributing to their professional development within the sport of gymnastics.
- Streamlined administrative tasks such as scheduling practices, tracking athlete progress, and managing budgets more efficiently.
- Established positive relationships with parents by maintaining open lines of communication on athlete progress and addressing concerns promptly.
- Cultivated a safe and positive training environment, emphasizing proper technique to prevent injuries.
- Increased athlete retention rates by creating a supportive environment that nurtured personal growth and encouraged long-term commitment to the sport.
- Stayed current with industry trends by attending conferences, seminars, and workshops to continuously improve coaching abilities.
- Collaborated with other coaches to design innovative practice sessions that challenged athletes while maintaining engagement.
- Enhanced team cohesion through effective communication, motivation, and leadership strategies.
- Developed athletes'' physical and mental strength with targeted conditioning exercises and goal-setting activities.
- Maintained fun-filled atmosphere with class participants while remaining professional and focused on achievement.
- Assisted clients with developing strategies to manage stress and increase productivity.
Human Resources Manager
Creative Dance Kids
09.2021 - Current
- Effectively helped to managed Human Resources concerns and department workflow
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
- Successfully led all daily operational aspects in the Human Resources Department
- Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
- Effectively utilized Human Resources Information Systems
- Worked to maintain strong working relationships with the Human Resources staff, resulting in positive and productive collaborations
- Managed strategic resources to ensure cost-effective procedures
- Regularly analyzed workforce trends to proactively address potential skill gaps or staffing needs.
- Reduced time-to-hire metrics by optimizing recruiting processes, utilizing technology, and streamlining candidate screening methods.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
Youth Fitness Leader
Stretch and Grow
01.2020 - Current
- Served as a successful leader, promoting and achieving store success
- Collaborated with School owners/managers to introduce new and exciting fitness classes
- Planned and guided daily workout routines to support optimal health and fitness
- Worked directly with the educators of youth to find out more about their situations and proceed appropriately
- Encouraged ongoing self reflection and continued learning
- Taught thoughtful and carefully planned classes with the goal of having students feel refreshed and renewed
- Identified client needs and suggested appropriate services to enhance client experience
- Brought forth a working knowledge of music terminology
- Evaluated members' status and physical changes and made adjustments for optimal performance and improvement.
- Promoted a positive gym experience by quickly addressing and resolving any member concerns or issues.
- Stayed current with CPR and first aid certification to provide emergency response in case of injury.
Fitness Manager
Sierra Athletic Club
09.2017 - 05.2019
- Provided optimal assistance to the Owners and handled a variety of tasks
- Brought forth a service-oriented attitude dedicated to the customer experience
- Helped to increase customer retention by striving to create wonderful customer experiences
- Managed vendor services to ensure correct quantities of products were present
- Identified client needs and suggested appropriate services to enhance client experience
- Worked to ensure a neat and attractive sales environment
- Managed and oversaw the janitorial program in small and large facilities
- Developed strong relationships with members, leading to increased referrals and positive word-of-mouth advertising.
- Trained newly hired employees, offering insight into job duties and providing positive feedback on work.
Education
B.S - Merchandising
University of North Texas
Denton, Tx08.2005
Skills
- Advanced coaching techniques
- Positive reinforcement methods
- Collaborative mindset
- Continuing education commitment
- Student relations
- Strategic planning
- Safety standards enforcement
- Effective team management
- Certification maintenance
- Season scheduling
- Constructive feedback delivery
- Goal setting strategies
- Technical skill development
- Motivational leadership style
- Staff supervision and delegation
- Performance analysis expertise
Hobbies and Interests
- Cooking
- Camping
- Hiking
- Traveling
- Stained glass
- Sewing
- Ceramics
- Puzzles
- Yoga
- Health and Wellness
Timeline
Head Gymnastics Coach
Inversion Gym
08.2022 - Current
Human Resources Manager
Creative Dance Kids
09.2021 - Current
Youth Fitness Leader
Stretch and Grow
01.2020 - Current
Fitness Manager
Sierra Athletic Club
09.2017 - 05.2019
B.S - Merchandising
University of North Texas
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