Summary
Overview
Work History
Education
Skills
Languages
Certification
Affiliations
Accomplishments
Timeline
Shannon Sullivan

Shannon Sullivan

St. Catharines,ON

Summary

Empathetic individual with a sensitive and compassionate approach to cultivating trusting, stimulating and varied lifestyle for clients. Offers enhanced care with flexible learning approaches for students. Experienced in home settings providing guidance and encouragement to clients through physical and emotional support. Experienced respite care worker with over 8 years of experience in human services field. Excellent reputation for resolving problems and improving customer satisfaction.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Dog Walker

Rover.com
07.2020 - Current
  • Assisted with development of animal behavior modification plans.
  • Used pet training techniques to help dogs stay disciplined and better behaved while out on walks.
  • Monitored animals for behavioral problems and signs of health issues.
  • Offered tailored services such as medication administration or special accommodations for elderly or disabled pets as needed.
  • Increased client satisfaction by providing timely and attentive care for their pets.
  • Expanded client base through word-of-mouth referrals and positive testimonials from satisfied customers.
  • Provided dogs with exercise and fresh air to promote dog health.
  • Maintained professional relationships with clients, providing exceptional customer service at all times.
  • Maximized efficiency by utilizing GPS technology for accurate route planning and tracking walk durations.

Respite Care Provider

Private Employer
09.2014 - 02.2024
  • Assisted clients with basic activities of daily living
  • Prepared nutritious meals to meet individual dietary needs for clients
  • Drove clients safely to social activities and appointments
  • Worked with children and parents to closely monitor and record social and behavioral growth
  • Collaborated with parents on home care and support for children with disabilities
  • Provided assistance in daily living activities by dressing, grooming, bathing and toileting clients

Student Residential Advisor

Ridley College
09.2019 - 11.2022
  • Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes
  • Supported student learning objectives through personalized and small group assistance
  • Established and communicated clear objectives for all educational activities
  • Managed 45 students in isolation over a period of 14 days during a campus crisis
  • Coordinated the arrival of 67 international students to Canada and supported them off campus for 14 days while they transitioned to boarding school
  • Strategized to improve resident care and satisfaction and held weekly meetings with directors to advocate for resident needs
  • Enforced policies and safety standards through building and room rounds
  • Supported personal needs of residents dealing with diverse conditions
  • Promoted positive relations between residents and staff.
  • Coordinated activities and events to create safe, positive and inclusive environment.

Cadet Instructor

Canadian Forces-Cadet Instructor Cadre
09.2015 - 03.2018
  • Developed and drove both short- and long-term organizational strategies
  • Built strong and lasting partnerships with other organizations and engaged key stakeholders and audiences
  • Shared valuable life experiences with youths aged 12 to 19 to promote positive self-esteem and improve social skills
  • Planned and executed productive self-esteem building activities to promote personal growth and daily living skills
  • Conducted and oversaw interrogations, briefings and debriefings
  • Handled administrative requirements, maintained records and submitted operational reports
  • Exceeded goals through effective task prioritization and great work ethic.

Education

Bachelor Of Education - Teachers of English As A Second/Foreign Language

OISE University of Toronto, Toronto, ON
  • Continuing education in language studies

Bachelor Of Arts - Applied Behaviour Analysis

University of Guelph, Toronto, ON
06.2022
  • Completed professional development in behavioural analysis

Advanced Diploma - Child And Youth Care

Niagara College, Welland, ON
06.2012
  • Member of welcome wagon as an orientation mentor

Skills

  • Direct Patient Care
  • Companionship and emotional support
  • Supporting personal needs
  • Documenting behaviors
  • Tube feeding familiarity
  • Individualized instruction
  • Transitional support
  • Special education experience
  • Strong verbal and written communication
  • Lesson planning/ Assessment writing
  • Classroom management
  • Program development
  • Basic Animal Care
  • Teamwork and Collaboration
  • Valid Driver's License
  • Weather Preparedness
  • Analytical Thinking
  • Flexible Schedule
  • Pet Sitting
  • Appointment Scheduling
  • Patience and Calmness
  • Relationship Building
  • Medication Administration
  • Professionalism

Languages

English
Native or Bilingual
French
Limited Working

Certification

  • MANDT-verbal de-escalation
  • CannSell
  • Smart Serve
  • First Aid and CPR "C"
  • Signs of Safety Framework

Affiliations

Ontario Association of Child and Youth Counselors

Accomplishments

  • Successfully moved 48 international students into Canada through effectively helping with COVID-19 isolation protocols.

Timeline

Dog Walker - Rover.com
07.2020 - Current
Student Residential Advisor - Ridley College
09.2019 - 11.2022
Cadet Instructor - Canadian Forces-Cadet Instructor Cadre
09.2015 - 03.2018
Respite Care Provider - Private Employer
09.2014 - 02.2024
OISE University of Toronto - Bachelor Of Education, Teachers of English As A Second/Foreign Language
University of Guelph - Bachelor Of Arts, Applied Behaviour Analysis
Niagara College - Advanced Diploma, Child And Youth Care

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Shannon Sullivan