Summary
Overview
Work History
Education
Skills
Timeline

Shannon Stewart

Windsor,ON

Summary

Proficient Production Team Lead familiar with planning and directing customer service operations and satisfaction. Talented team motivator with hands-on managing skills for (10) ten years. Demonstrated track record, of success in customer service satisfaction and organization and now open to pursuing new professional challenges . I am eager and passionate and ready to learn and obtain new skills and growth by working for your company.


Overview

11
11
years of professional experience

Work History

Team Coordinator

McDonald's
Mississauga, ON
02.2012 - Current
  • Guided on-boarding members and helped them understand their role as a part of the group.
  • Communicated the assigned responsibilities of each group member.
  • Changed equipment over to new product.
  • Maintained proper stock levels on a line.
  • Adjusted machine feed and speed if machine malfunctioned.
  • Helped achieve company goals by supporting production workers.
  • Monitored and adjusted production processes or equipment for quality and productivity.
  • Monitored the production processes and adjusted schedules.
  • Reviewed operations and conferred with technical or administrative staff to resolve production and processing problems.
  • Troubleshooted problems with equipment, devices or products.
  • Drove team performance through effective training, coaching and motivating of line employees.
  • Managed quality control and maintained high customer satisfaction.
  • Worked with managers to implement the company's policies and goals.
  • Adhered to all applicable regulations, policies and procedures for health, safety and environmental compliance.
  • Maintained clean and organized work areas.
  • Planned and laid out work to meet production and schedule requirements.
  • Completed preventative maintenance to enhance performance.

Personal Support Worker

Cawthra Gardens Long Term Care Residence
Mississauga, ON
08.2015 - 10.2015
  • Maintained patient privacy and confidential patient information.
  • Worked to improve patient outlook and daily living through compassionate care.
  • Developed strong and trusting rapport with each client to facilitate best care possible.
  • Assisted disabled individuals to foster independence while still closely monitoring safety.
  • Monitored clients' progress to report necessary changes.
  • Maintained a clean and well-organized environment to promote client happiness and safety.
  • Provided caring companionship to elderly and developmentally disabled patients.
  • Assisted co-workers whenever needed for patient care and safety.

Education

Diploma - Personal support work

National Academy of Health & Business (N.A.C.C. ACCREDITED), Mississauga, ON
2015

Diploma - High School Credits

Heart Lake Secondary School, Brampton, ON
2012

Skills

  • Natural leader
  • Dynamic Service Oriented employee
  • Strong Work ethic
  • Passion for customer satisfaction
  • Great at Conflict resolution techniques
  • Service oriented team player
  • Quick and helpful learner
  • Able to lift over 50lbs
  • Fast and efficient organized multi-task employee
  • Extensive food and beverage knowledge

Timeline

Personal Support Worker - Cawthra Gardens Long Term Care Residence
08.2015 - 10.2015
Team Coordinator - McDonald's
02.2012 - Current
National Academy of Health & Business (N.A.C.C. ACCREDITED) - Diploma, Personal support work
Heart Lake Secondary School - Diploma, High School Credits

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Shannon Stewart