Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Shannon Spence

Norfolk County,ON

Summary

Dynamic professional with a proven track record in customer service and team leadership at Salverda Enterprises. Skilled in employee training and conflict resolution, I fostered a positive work environment that reduced turnover and enhanced productivity. My expertise in managing operations ensures exceptional client satisfaction and effective team development.


Overview

10
10
years of professional experience

Work History

Aesthetician

Embrace Salon And Spa
02.2023 - 02.2024
  • Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
  • Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients.
  • Performed various facial treatments for optimal skin health, including microdermabrasion, chemical peels, and LED therapy.
  • Established long-lasting relationships with clients by providing personalized care and consistently delivering outstanding results.
  • Flexibly worked evenings and weekends to maintain proper spa coverage.

Assistant Store Manager

Salverda Enterprises
04.2022 - 04.2023
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.

Supervisor

Salverda Enterprises
03.2016 - 03.2022
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
  • Implemented cost-saving measures, significantly reducing operational expenses.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.

Education

No Degree - Advanced Skin Care Specialist

International Beauty Institute
Hamilton, ON
08-2024

Skills

  • Customer service
  • Employee training
  • Professional demeanor
  • Team leadership
  • Problem resolution
  • Complaint resolution
  • Team development

Languages

English
Native or Bilingual

Timeline

Aesthetician

Embrace Salon And Spa
02.2023 - 02.2024

Assistant Store Manager

Salverda Enterprises
04.2022 - 04.2023

Supervisor

Salverda Enterprises
03.2016 - 03.2022

No Degree - Advanced Skin Care Specialist

International Beauty Institute

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Shannon Spence