Shannon Smith
Victoria,BC
Summary
Adept at transforming spaces and enhancing property value, leveraging eco-friendly cleaning at Lemon Tree Housekeeping and honed organizational abilities across roles. Demonstrated excellence in deep cleaning and fostering positive environments, achieving high tenant satisfaction as a Property Manager. Commitment to efficiency and floor care proficiency consistently exceeds employer expectations, underpinning a results-driven career. Dependable Housekeeper with solid history of cleaning industry service. Proficient in maintaining bathrooms and kitchens, as well as providing top-quality hotel and motel services. Highly organized and team-driven with strong customer satisfaction focus.
Overview
27
27
years of professional experience
1
1
Certificate
Work History
Professional Residential Cleaner
Lemon Tree Housekeeping
2024.02 - Current
- ,Implemented environmentally friendly cleaning practices, reducing the use of harsh chemicals in client homes.
- Maintained a clean and organized appearance for client homes, ensuring maximum comfort and ease of use.
- Upheld all safety standards when handling potentially hazardous materials during daily cleaning routines.
- Delivered consistent results by adhering to established cleaning protocols and checklists.
- Demonstrated flexibility and adaptability when accommodating unique client requests or last-minute scheduling changes.
- Expertly Managing 2-3 clients per day.
- Preforming Estimated bids for New clients
- Pre & Post walk Throughs maintain client satisfaction's.
- Inspecting co-workers work to maker sure its up to company standards.
- Collaborated with team members to complete larger-scale projects or deep-cleaning assignments efficiently within designated timeframes.
- Continuously expanded knowledge of best practices in residential cleaning through ongoing professional development and industry research.
- Conducted routine inspections of client homes to identify areas requiring additional attention or repair services.
Private Nanny
Self-employed
2012.02 - 2023.07
- Bathed, dressed, and helped with teeth brushing as part of daily life style.
- Organized engaging activities that incorporated age-appropriate educational components for cognitive development.
- Developed strong relationships with parents, maintaining open communication about each child's progress and needs.
- Supported emotional growth by helping children navigate conflicts with empathy and understanding while teaching problem-solving skills.
- Implemented daily routines for optimal child development and created structured environment.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Built positive and nurturing environments to support child social and emotional growth.
- Encouraging early educational development.
- Implemented second langue with ASL.
- Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
- Implemented daily routines for optimal child development and created a structured environment.
Property Manager
Shannon Smith
2017.08 - 2022.07
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting their interests of both landlords and tenants.
- Ensured timely repairs, upgrades were made.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Implemented cost-saving measures through efficient resource allocation and vendor negotiations, optimizing property financial performance.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.listed rental property interview all potential tenants, vetting them in to process.
Housekeeping Supervisor
Abigail's Hotel
2007.01 - 2012.01
- Managed laundry sorting, washing, drying, and ironing.
- Implemented safety protocols for handling hazardous materials, reducing workplace accidents and ensuring compliance with OSHA regulations.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Regularly monitored employees'' adherence to hotel policies and procedures, ensuring consistent application of brand standards across the department
- Served Breakfast to guest
- Laundry room Attendant.
- Regularly monitored employees'' adherence to hotel policies and procedures, ensuring consistent application of brand standards across the department.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.
- Placed orders for housekeeping supplies and guest toiletries.
- Reduced linen waste and laundry costs with careful monitoring of usage and effective communication with staff members.
Concessions Manager
Western Speedway
1997.04 - 2009.10
- Managed inventory effectively, reducing waste and ensuring optimal product availability for customers.
- Implemented effective cash handling procedures, minimizing discrepancies and improving overall financial accountability.
- Analyzed sales data to identify trends and optimize product offerings based on consumer preferences.
- Addressed customer concerns promptly, providing solutions that met their needs while maintaining profitability for the business.
- Assisted in budget planning and forecasting efforts for the concessions department, making informed decisions about resource allocation based on historical performance data.
- Coordinated efficient staffing schedules to ensure adequate coverage during peak event hours.
- Administered payroll for 5 team members and addressed discrepancies in compensation.
Education
Associate of Arts - Beauty
Nail Career Education
Victoria, Canada10.2009
Skills
- Furniture treatment
- Laundry services
- Deep cleaning expertise
- Eco-friendly Cleaning
- Organizational abilities
- Floor care proficiency
- Grout Cleaning
- Dusting and polishing
- Bed making mastery
- Carpet cleaning techniques
- Appliance cleaning
- Room-by-room approach
- Teamwork
- Cleaning and organizing abilities
Languages
English
Native or Bilingual
Certification
- Nail Technician License - 2009
Accomplishments
- Cleaned an average of 2 homes per day.
- Worked12 overtime hours during the holiday season at the request of management.
- Promoted to residential bidder for exceeding company goals and expectations for 6 months.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Important To Me
Team Building / Company Retreats4-day work weekPaid sick leave401k matchFlexible work hoursWork from home optionCompany CultureHealthcare benefitsWork-life balanceCareer advancementPersonal development programsPaid time offStock Options / Equity / Profit SharingTimeline
Professional Residential Cleaner
Lemon Tree Housekeeping
2024.02 - Current
Property Manager
Shannon Smith
2017.08 - 2022.07
Private Nanny
Self-employed
2012.02 - 2023.07
Housekeeping Supervisor
Abigail's Hotel
2007.01 - 2012.01
Concessions Manager
Western Speedway
1997.04 - 2009.10
Associate of Arts - Beauty
Nail Career Education
- Nail Technician License - 2009
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