Shannon Sher
Woodland Hills
Summary
Detail oriented Surgery Scheduler/Patient Coordinator with 15+ years of Dermatology experience, close to a year of Plastic Surgery experience and 13+ years of EMR experience using NexTech. Proficient in organizing surgeries according to insurance requirements, facility schedules and surgeon preferences. Proactive multitasker with excellent interpersonal, communication and planning abilities. Highly-motivated with a desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Compassionate and organized Patient Care Coordinator with expertise in creating tailored care plans and educating patients. Committed to enhancing patient satisfaction and resolving complex issues with a focus on relationship building.
Overview
11
11
years of professional experience
Work History
Patient Care Coordinator
Laser Away
Las Vegas
02.2024 - 10.2024
- Greeted patients upon arrival, made sure they were comfortable during their visit and answered any questions they had about treatments or services offered.
- Guided new members on tours of spa facility and clearly explained available services, resulting in influx in new patrons.
- Led profitable spa operations through budgeting, aesthetics, and renewing dormant client memberships.
- Supported marketing efforts by promoting services during patient interactions.
- Assisted with marketing initiatives to promote new treatments and services to prospective clients.
- Assisted with developing special offers for loyal customers or those who have referred others to use our services.
- Built strong relationships with patients, contributing to improved satisfaction scores and facilitating optimal care.
- Educated patients on pre- and post-treatment care instructions effectively.
- Troubleshot and resolved complex customer service issues to enhance patient experience.
- Addressed and resolved patient concerns and complaints in a timely and empathetic manner. As well as provided emotional support and reassurance when needed.
- Tracked customer feedback on services provided by the medical spa and implemented changes accordingly.
Surgery Scheduling Coordinator
Couture Dermatology and Plastic Surgery
Las Vegas
08.2022 - 04.2023
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Checked patient insurance and collected pre-authorizations from providers.
- Worked with operating facilities to schedule procedures on behalf of the plastic surgeon, the breast cancer doctor and the anesthesiologist.
- Booked surgeries according to physician volume and maintained prompt turnaround times.
- Completed relevant insurance and other claim forms.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Arranged hospital admissions for patients as required.
- Collaborated and established strong working relationships with physicians, supervisors and colleagues.
- Communicated with patients with compassion while keeping medical information private.
Cosmetic Dermatology Patient Care Coordinator
Dermatology and Laser Center of Studio City
Studio City
11.2013 - 06.2021
- Liaised effectively with patients, doctors and staff members, assessing medical charts and promoting high level of communication and interaction.
- Explained policies, procedures and services to patients.
- Received patient inquiries or complaints and directed to appropriate medical staff members.
- Communicated with patients with compassion while keeping medical information private.
- Led and motivated 10 employees through supervision, training, and coaching on duties and daily operational activities.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Responded to patient concerns and inquiries professionally and efficiently.
- Devised and coordinated highly tailored care plans for each individual patient.
- Utilized computerized Resource and Patient Management Systems (RPMS) and Electronic Medical Records (EMR) system called NexTech.
Education
Master of Arts - Education of Individuals in Elementary Special Education Programs
California State University of Northridge
Northridge, CA06.2002
Bachelor of Arts - Deaf Studies
California State University of Northridge
Northridge, CA06.2000
Skills
- Collaboration and teamwork
- Adaptable and Flexible
- Insurance Authorizations
- Proficient in NexTech
- Computer Proficiency
- Appointment Scheduling
- Critical Thinking
- Problem-Solving
- Relationship building
- Customer Service
- Organization and Time Management
- Detail-Oriented
- Follow-up care
- Patient education
- Patient management
- Medical Procedures Understanding
- Back office operations
- Room turnover
- Procedure assistance
Timeline
Patient Care Coordinator
Laser Away
02.2024 - 10.2024
Surgery Scheduling Coordinator
Couture Dermatology and Plastic Surgery
08.2022 - 04.2023
Cosmetic Dermatology Patient Care Coordinator
Dermatology and Laser Center of Studio City
11.2013 - 06.2021
Master of Arts - Education of Individuals in Elementary Special Education Programs
California State University of Northridge
Bachelor of Arts - Deaf Studies
California State University of Northridge