Shannon Shaw
Modesto
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
14
14
years of professional experience
Work History
Customer Service
Quik Stop
2023.01 - 2024.01
- Proficient in handling cash and operating a variety of POS systems, with no discrepancies or errors in over 500 transactions.
- Demonstrated keen attention to detail in handling transactions, ensuring 100% accuracy in balancing cash drawers at the end of each shift.
- Scanning and Sorting of incoming and outgoing stock
- Assisted Customers with purchases
- Maintaining a clean and organized store
Customer Service
Chevron
2021.01 - 2023.01
- Proficient in handling cash and operating a variety of POS systems, with no discrepancies or errors in over 500 transactions.
- Demonstrated keen attention to detail in handling transactions, ensuring 100% accuracy in balancing cash drawers at the end of each shift.
- Scanning and Sorting of incoming and outgoing stock
- Assisted Customers with purchases
- Maintaining a clean and organized store
Department Supervisor
Fred Meyer
2018.01 - 2021.01
- Assisted Customers with needs
- Scheduling and Assigning daily tasks
- Receive and unload shipments of merchandise
- Organize and maintain inventory in an efficient and accessible manner
- Perform regular inventory counts and reconcile discrepancies
- Ensure that products are properly labeled and priced
- Assist with setting up displays and arranging merchandise on the sales floor
Customer Service
Bait Barn
2017.01 - 2018.01
- Proficient in handling cash and operating a variety of POS systems, with no discrepancies or errors in over 500 transactions.
- Demonstrated keen attention to detail in handling transactions, ensuring 100% accuracy in balancing cash drawers at the end of each shift.
- Assisted Customers with purchases
- Scanning and Stocking incoming deliveries
- Maintaining and clean and organized store
Sandwich Artist
Subway
2015.01 - 2017.01
- Prepared sandwich ingredients by washing, cutting, portioning, and properly storing meats, veggies, sauces, and more
- Prepared sandwiches that met our customers’ exact specifications
- Upsold premium ingredients when appropriate
- Operated the cash register and count back customers’ change
- Followed all relevant food health and safety requirements
- Sanitized sandwich-making utensils regularly
- Maintained a clean workspace
- Assisted the store manager with maintaining inventory and handling deliveries
Server
Denny's
2010.01 - 2015.01
- Provided excellent and friendly customer service when welcoming guests, taking orders, and delivering and removing dishes.
- Ensured guests enjoyed their experience by listening intently, recommending menu items, being knowledgeable about food preparation and allergens, and checking in with customers in an appropriate and timely manner.
- Managed orders and financial transactions using the Point of Sale system.
Education
Diploma - Medical Assistant
2001-08
Skills
- Customer Service
- Problem Solving
- Management
- Leadership
- Cash Handling
Timeline
Customer Service - Quik Stop
2023.01 - 2024.01
Customer Service - Chevron
2021.01 - 2023.01
Department Supervisor - Fred Meyer
2018.01 - 2021.01
Customer Service - Bait Barn
2017.01 - 2018.01
Sandwich Artist - Subway
2015.01 - 2017.01
Server - Denny's
2010.01 - 2015.01
Andon College - Diploma, Medical Assistant