Summary

Overview

Work History

Education

Skills

Timeline

Shannon Shaw

Modesto

Summary

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Overview

14

14

years of professional experience

Work History

Customer Service

Quik Stop

01.2023 - 01.2024

Proficient in handling cash and operating a variety of POS systems, with no discrepancies or errors in over 500 transactions.
Demonstrated keen attention to detail in handling transactions, ensuring 100% accuracy in balancing cash drawers at the end of each shift.
Scanning and Sorting of incoming and outgoing stock
Assisted Customers with purchases
Maintaining a clean and organized store

Customer Service

Chevron

01.2021 - 01.2023

Proficient in handling cash and operating a variety of POS systems, with no discrepancies or errors in over 500 transactions.
Demonstrated keen attention to detail in handling transactions, ensuring 100% accuracy in balancing cash drawers at the end of each shift.
Scanning and Sorting of incoming and outgoing stock
Assisted Customers with purchases
Maintaining a clean and organized store

Department Supervisor

Fred Meyer

01.2018 - 01.2021

Assisted Customers with needs
Scheduling and Assigning daily tasks
Receive and unload shipments of merchandise
Organize and maintain inventory in an efficient and accessible manner
Perform regular inventory counts and reconcile discrepancies
Ensure that products are properly labeled and priced
Assist with setting up displays and arranging merchandise on the sales floor

Customer Service

Bait Barn

01.2017 - 01.2018

Proficient in handling cash and operating a variety of POS systems, with no discrepancies or errors in over 500 transactions.
Demonstrated keen attention to detail in handling transactions, ensuring 100% accuracy in balancing cash drawers at the end of each shift.
Assisted Customers with purchases
Scanning and Stocking incoming deliveries
Maintaining and clean and organized store

Sandwich Artist

Subway

01.2015 - 01.2017

Prepared sandwich ingredients by washing, cutting, portioning, and properly storing meats, veggies, sauces, and more
Prepared sandwiches that met our customers’ exact specifications
Upsold premium ingredients when appropriate
Operated the cash register and count back customers’ change
Followed all relevant food health and safety requirements
Sanitized sandwich-making utensils regularly
Maintained a clean workspace
Assisted the store manager with maintaining inventory and handling deliveries

Server

Denny's

01.2010 - 01.2015

Provided excellent and friendly customer service when welcoming guests, taking orders, and delivering and removing dishes.
Ensured guests enjoyed their experience by listening intently, recommending menu items, being knowledgeable about food preparation and allergens, and checking in with customers in an appropriate and timely manner.
Managed orders and financial transactions using the Point of Sale system.

Education

Diploma - Medical Assistant

Andon College, Modesto, CA

08-2001

Skills

Customer Service

Problem Solving

Management

Leadership

Cash Handling

Timeline

Customer Service - Quik Stop

01.2023 - 01.2024

Customer Service - Chevron

01.2021 - 01.2023

Department Supervisor - Fred Meyer

01.2018 - 01.2021

Customer Service - Bait Barn

01.2017 - 01.2018

Sandwich Artist - Subway

01.2015 - 01.2017

Server - Denny's

01.2010 - 01.2015

Andon College - Diploma, Medical Assistant