Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic
Shannon Shaw

Shannon Shaw

Kelowna,BC

Summary

Dynamic Mental Health Specialist at WorkSafeBC with expertise in crisis intervention and behavioral assessment. Proven track record in developing impactful mental health programs and fostering client advocacy. Adept at building strong relationships and delivering effective education, ensuring clients receive the support they need in challenging situations. Highly skilled in treatment planning and communication.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Mental Health Specialist

WorkSafeBC
Kelowna, BC
10.2012 - Current
  • Makes recommendations, initiates and maintains programs, develops and provides education for mental health strategies that will help reduce injury and disease in the workplace.
  • Initiates and administers the provision of support, guidance, and information to clients, their families, external parties, staff, and other stakeholders.
  • Researches, maintains, and presents information gathered from national and international mental health best practices.
  • Supports, advises and in some cases, delivers claims decisions to at-risk workers.
  • Builds partnerships and networks with clients and their families, WorkSafeBC staff and other stakeholders to establish positive long-term relationships.
  • Prepares and delivers written and oral mental health related and program service delivery presentations to internal and external stakeholders, labour representatives, agencies, associations, conferences and other related clients.
  • Participates in team meetings with claims staff to discuss cases and review treatment plans.
  • Responds to crisis situations when severe mental health, and behavioral issues arise.
  • Provides crisis intervention services in emergency situations.
  • Assists individuals with stress management, self-esteem, and issues associated with emotional and mental health.
  • Assesses patients for the risk of suicide or harmful behavior toward others.
  • Attends professional conferences and training related to mental health topics.
  • Provides referrals for additional resources or services when necessary.
  • Assists in developing action plans for individuals at risk of suicide or self-harm behaviors.
  • Adheres to HIPAA confidentiality requirements by safeguarding files.
  • Interacts with clients to gather data of social and psychological relevance.
  • Encourages clients to express feelings and discuss life events to help develop insight into themselves and their relationships.

Mental Health Therapist

Developmental Disabilities Mental Health Services
Port Coquitlam, C
08.2009 - 10.2012
  • Worked as a member of a multi-disciplinary mental health team, which included a psychiatrist and a mental health nurse.
  • Provided expertise related to applied behavioral analysis in the area of assessment, intervention, and non-aversive behavioral management in conjunction with other team members and existing community care networks.
  • Provided training in behavioral intervention to professionals and caregivers/families.
  • Was responsible for managing a caseload of clients whose primary needs were identified, either by consensus of the multidisciplinary team, during, or following the assessment process.
  • Assessed new clients by gathering psycho-social, medical, and other historical information as part of the team’s intake process and attended formal assessment meetings.
  • Assisted with clinical interviewing of clients and caregivers, and provided clinical input that led to the formulation of a diagnosis and treatment recommendations.
  • Provided in-service training to clients, caregivers, and/or family members on behavioral-related topics such as PDD, depression, non-aversive crisis management, pictorial scheduling, and positive programming.
  • Assessed clients, determined referral needs, liaised with community resources for specialized services, and formulated and implemented treatment plans.
  • Provided individual and group psychotherapy/counseling to clients for a variety of issues, including depression, anxiety, communication, conflict resolution, anger management, relationship difficulties, and trauma.

Sexual Health Educator

SHADE Consulting
Burnaby, BC
05.2010 - 05.2012
  • Created a curriculum for an 8-week sexual health and healthy relationships group.
  • Facilitated groups for youth with intellectual disabilities.
  • Evaluated participant progress, and provided feedback to the care network.
  • Managed weekly attendance, new participant registration records, and participant surveys, all to be submitted to the program education coordinator.
  • Facilitated discussion, and encouraged exchanges of suggestions and experiences.
  • Maintained classroom management within a group of approximately 10 8th through 12th-grade students.
  • Related to youth about their personal experiences regarding friendship, intimate relationships, and personal growth.

Internal Sales Support Coordinator/ Sales Coordinator

Fidelity Investments
Vancouver, BC
02.2006 - 08.2009
  • Provided day-to-day support services to the Sales team and other internal and external clients in the regional location.
  • Helped advisors develop their business and communicate with potential and current customers by supplying Fidelity marketing materials.
  • Maintained department inventories, and ensured supplies were readily available.
  • Assumed office reception duties, including answering and directing incoming phone calls, and handled several administrative tasks as delegated by the sales team.
  • Liaised with other departments (finance, events, compliance).
  • Produced reports for the sales teams, and reconciled bills sent by our finance department to ensure accuracy and keep accurate files on our suppliers.
  • Acted as an integral business partner with two wholesaler teams and provided essential sales support to complete the sales function.
  • Liaised between the Financial Advisor and Wholesaler in order to process co-op by striking a balance between the Advisor’s and Fidelity’s sales objectives, while upholding Fidelity’s policies and protecting the brand.
  • Interacted with wholesaler teams and other internal departments by coordinating and completing tasks, including product management, events, marketing, client relations, broker-dealer information services, and data analytics.

Interning Counselor

Family Services of Greater Vancouver
Vancouver, BC
09.2007 - 09.2008
  • Provided brief and long-term therapy to a variety of client populations.
  • Coached clients on how to manage emotions effectively while also teaching them how to recognize warning signs of distress before it becomes overwhelming.
  • Assisted clients in developing healthy coping skills that could be used during times of stress or difficulty.
  • Provided crisis intervention services for individuals in need of immediate assistance.
  • Maintained accurate and up-to-date records of client progress and treatment plans.
  • Monitored client progress through regular follow-up sessions and adjusted treatment plans as necessary.
  • Utilized evidence-based therapeutic approaches, including Cognitive Behavioral Therapy (CBT) and Dialectical Behavior Therapy (DBT).

Volunteer Intake Worker

Family Services of Greater Vancouver
Vancouver, BC
09.2004 - 06.2006
  • Answered client calls, conducted a preliminary needs assessment, and completed the intake process by surveying clients regarding their personal history and counseling goals.
  • Referred clients to alternate resources when appropriate.
  • Practiced empathetic listening.

Facilitator -

STEP Parenting Group
Vancouver, BC
01.2006 - 04.2006
  • Facilitated an 8-week parenting group focused on providing tools for democratic parenting based on the STEP program, in partial fulfillment of the Adler School MA program.
  • Developed weekly agendas and weekly activities.
  • • Demonstrated flexibility, resourcefulness, and adapted to client needs.
  • Maintained and respected confidentiality.
  • Provided a continuum of support and encouragement.

Education

Master of Arts - Counseling Psychology

The Adler School of Professional Psychology
Vancouver, BC
06-2009

Bachelor of Arts - Psychology

University of Regina
Regina
06-2002

High School Diploma -

Campbell Collegiate
Regina
06-1997

Skills

  • Crisis intervention
  • Behavioral assessment
  • Treatment planning
  • Client advocacy
  • Mental health education
  • Program development
  • Excellent interpersonal and communication skills in English
  • Strong leadership and mentoring abilities
  • Proficient at working under pressure, and completing tasks accurately and efficiently
  • Strong organizational skills
  • Ability to work independently and in a team setting
  • Accustomed to working in stressful environments with the ability to think quickly and successfully handle clients in crisis and challenging clients
  • Effective at communicating difficult information
  • Highly effective facilitation skills

Certification

  • Registered Clinical Counsellor with British Columbia Association of Clinical Counselors (BCACC) - in good standing

Languages

French
Professional

References

References available upon request.

Timeline

Mental Health Specialist

WorkSafeBC
10.2012 - Current

Sexual Health Educator

SHADE Consulting
05.2010 - 05.2012

Mental Health Therapist

Developmental Disabilities Mental Health Services
08.2009 - 10.2012

Interning Counselor

Family Services of Greater Vancouver
09.2007 - 09.2008

Internal Sales Support Coordinator/ Sales Coordinator

Fidelity Investments
02.2006 - 08.2009

Facilitator -

STEP Parenting Group
01.2006 - 04.2006

Volunteer Intake Worker

Family Services of Greater Vancouver
09.2004 - 06.2006

Master of Arts - Counseling Psychology

The Adler School of Professional Psychology

Bachelor of Arts - Psychology

University of Regina

High School Diploma -

Campbell Collegiate

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Shannon Shaw