Summary
Overview
Work History
Education
Timeline
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Shannon Scott-Lewis

Guelph,ON

Summary

Accomplished professional with over two decades of experience in customer service and sales, specializing in managing high-profile accounts. Proven expertise in analyzing sales data, identifying market trends, and effectively managing inventory. Possesses exceptional multitasking abilities and a keen sense of urgency. Demonstrated success in onboarding new accounts and nurturing relationships with both national accounts and independent dealers.

Overview

13
13
years of professional experience

Work History

Sales Support Business Manager

Danby Products LTD
01.2021 - Current
  • Successfully oversee and support a team of two national sales support professionals and two global contractors
  • Provide dedicated support to the National Account Manager for Costco Ecommerce, Domestic, and FOB
  • Conduct thorough analysis to maintain optimal inventory levels across all sales channels, including in-store and online
  • Streamline sample request processes, ensuring timely delivery to meet project deadlines
  • Generate comprehensive E-commerce reports and proactively investigate and resolve order discrepancies
  • Conduct quarterly performance reviews and actively participate in weekly management meetings to drive process improvements
  • Develop and implement standard operating procedures (SOPs) for streamlined sales processing and account maintenance
  • Collaborate closely with warehouse and carrier teams to ensure prompt order fulfillment and resolution of delivery issues.

Business Development Manager - Mass Channel

Danby Products LTD
01.2014 - 01.2021
  • Served as the key Account Manager for prominent clients including TJX (Winners), Giant Tiger, and Canadian Custom Logos
  • Successfully introduced a new line of SKUs to Giant Tiger e-commerce platform, resulting in expanded product offerings and increased sales revenue
  • Secured five new Custom Logo Customers in 2019 through targeted business development efforts
  • Conducted productive meetings with clients to identify growth opportunities, present product proposals, and conduct line reviews
  • Implemented robust inventory management strategies to ensure optimal fill rates and inventory levels across all sales channels
  • Provided daily inventory reports to e-commerce clients, ensuring accurate and up-to-date product listings on their respective platforms
  • Played a pivotal role in generating new sales opportunities and expanding Danby's business footprint through proactive client engagement
  • Managed a team of National Account coordinators to deliver exceptional customer service and support to key clients.

Customer Service Manager Sales

Danby Products LTD
01.2011 - 01.2014
  • Spearheaded the establishment of a highly efficient Inside Sales and customer service environment, contributing to the organization's profitability
  • Ensured achievement of monthly budgeted goals by closely monitoring inventory, credit, and transportation requirements
  • Provided hands-on support and guidance to Inside Sales Representatives and National Account coordinators to ensure superior customer satisfaction
  • Facilitated effective communication between senior leadership, Account Managers, and key stakeholders to optimize order fulfillment processes
  • Managed a diverse team of seven individuals, including Inside Sales associates and National Account Coordinators, fostering a culture of accountability and excellence
  • Developed and implemented inventory management policies and procedures to enhance operational efficiency and accuracy
  • Generated and analyzed reports to provide actionable insights to senior management and drive strategic decision-making.

Education

Early Childhood Education -

Sheridan College
Brampton, ON

O.S.S.D -

Chinguacousy Secondary School
Brampton, ON

Timeline

Sales Support Business Manager

Danby Products LTD
01.2021 - Current

Business Development Manager - Mass Channel

Danby Products LTD
01.2014 - 01.2021

Customer Service Manager Sales

Danby Products LTD
01.2011 - 01.2014

Early Childhood Education -

Sheridan College

O.S.S.D -

Chinguacousy Secondary School

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Shannon Scott-Lewis