Shannon Sauve
Administrative
Oshawa,ON
Summary
Knowledgeable Administrative Manager uses operational experience to inform strategic guidance. Coordinates ideal organizational outcomes by analyzing existing processes and developing tangible system improvements. Driven problem solver handles multiple tasks and projects simultaneously.
Overview
13
13
years of professional experience
Work History
Administrative Manager
C&D Contracting
06.2020 - Current
- Developed comprehensive budgets for projects, managing financial resources for optimal results and cost savings.
- Managed complex calendars, coordinating meetings and appointments to maximize executive availability and effectiveness.
- Updated reports, managed accounts, and generated reports for company database.
- Developed and implemented improved filing systems for enhanced order and accuracy.
- Greeted visitors, employees and clients politely and professionally for excellent reception service.
- Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.
Customer Service Representative
The Beer Store
06.2011 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Law Clerk
Taafe Law
05.2016 - 05.2020
- Enhanced legal research efficiency by utilizing advanced search techniques and legal databases.
- Supported attorneys in preparing for trials by organizing case materials and drafting legal documents.
- Streamlined document review processes, resulting in more accurate and efficient case management.
- Assisted in successful litigation outcomes through meticulous fact-checking and evidence analysis.
- Drafted persuasive legal memoranda to support attorney arguments during court proceedings.
- Managed complex caseloads, prioritizing tasks to ensure timely completion of all assignments.
- Increased client satisfaction by maintaining open communication channels with attorneys and clients throughout the duration of cases.
Education
Law Clerk Certificate - Law And Justice
Centennial College of Applied Arts And Technology
Scarborough, ONLegal Research & Info. Management Diploma - Law And Justice
Durham College
Oshawa, ONParalegal Certificate - Law And Justice
Durham College
Oshawa, ONSkills
- Policy and procedure modification
- Employee Development
- Office Supervision
- Developing Policies and Procedures
- Customer Service Management
- Hiring and Training
- Accounting Procedures
- Proposal Writing
- Microsoft Office Suite
- Documentation and control
- Schedule Management
- Organization and Multitasking
- Resources Allocation
- Recordkeeping and Reporting
- Performance Evaluations
- Payroll Control
- Presentation Design
- Administrative Support
- Scheduling and calendar management
- Critical Thinking
- Organizational Leadership
- Project Planning
- Expense Reporting
- Office Management
- Office Administration
- HR Support
- Human Resources
- Project Management
Languages
English
Native or Bilingual
Timeline
Administrative Manager
C&D Contracting
06.2020 - Current
Law Clerk
Taafe Law
05.2016 - 05.2020
Customer Service Representative
The Beer Store
06.2011 - Current
Law Clerk Certificate - Law And Justice
Centennial College of Applied Arts And Technology
Legal Research & Info. Management Diploma - Law And Justice
Durham College
Paralegal Certificate - Law And Justice
Durham College
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