Shannon Rutherford
Trenton,ON
Summary
Accomplished Child Care Assistant at MFRC, adept in behavior management and critical thinking, enhanced children's safety and development. Trained Starbucks teams, elevating service standards. Demonstrated exceptional problem-solving and interpersonal communication, achieving high customer satisfaction. Skilled in CPR, ensuring a secure environment. Proven track record of reliability and active listening, contributing to operational excellence and positive team dynamics.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Child Care Assistant
MFRC
Batawa, ON
05.2023 - Current
- Supervised free play and other activities to keep children safe.
- Supervised outdoor playtime, ensuring safety while encouraging physical activity and exploration.
- Ensured a safe and nurturing environment by maintaining clean and organized spaces for daily use.
- Assisted with meal preparation and feeding to meet children's dietary needs.
- Managed daily routines including meal preparation, naptime, and activity setup for efficient operations.
- Built strong relationships with parents by providing regular progress updates and addressing concerns promptly.
- Helped with creation of age-appropriate activities to keep children positively engaged.
- Collaborated with other childcare professionals to continuously improve the quality of care provided to children.
- Maintained daily records of children's individual activities, behaviors, meals, and naps.
- Supported early language development through storytelling, songs, and interactive conversations with children.
Shift Supervisor
Starbucks
Trenton, ON
08.2020 - 05.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
- Collaborated with management to develop strategies for boosting overall store performance, leading to higher profit margins.
Customer Service
Tim Hortons
Trenton, ON
09.2017 - 08.2020
- Demonstrated excellent customer service skills, addressing concerns promptly and professionally.
- Utilized exceptional customer service skills throughout lash consultations and services.
- Resolved customer service issues related to pricing or discounts.
- Displayed very good communication and customer service skills.
- Maintained customer service standards for department and company at large.
- Trained new hires on customer service policies and procedures.
Kitchen Helper
Yukon Galley
Trenton, ON
04.2017 - 08.2019
- Followed supervisor instructions to complete tasks on time.
- Cleaned and organized kitchen stations to promote team efficiency.
- Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
- Operated standard kitchen equipment with focus on safety and sanitation.
- Supported a clean and organized workspace by performing daily kitchen maintenance tasks, contributing to a safe work environment.
- Exhibited exceptional multitasking capabilities when working in a fast-paced environment, consistently completing tasks within designated timeframes.
Education
Child And Youth Care
Loyalist College of Applied Arts And Technology
Belleville, ON04.2021
High School Diploma -
Loyalist College of Applied Arts And Technology
Belleville, ON04.2018
Skills
- Active listener
- Safety awareness
- Reliable and punctual
- CPR training
- Behavior Management
- Behavior Modeling
- Interpersonal and written communication
- Behavior management techniques
Languages
English
Full Professional
Certification
- First Aid Training, St. John Ambulance - [April, 2024]
Timeline
Child Care Assistant
MFRC
05.2023 - Current
Shift Supervisor
Starbucks
08.2020 - 05.2023
Customer Service
Tim Hortons
09.2017 - 08.2020
Kitchen Helper
Yukon Galley
04.2017 - 08.2019
Child And Youth Care
Loyalist College of Applied Arts And Technology
High School Diploma -
Loyalist College of Applied Arts And Technology