Shannon Russo
Galt
Summary
Detail-oriented pet stylist with a background in customer service and training. Known for strong problem-solving skills and a commitment to enhancing client experiences through effective communication.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Professional Pet Stylist/Cashier
PetSmart
Sacramento, CA
04.2015 - Current
- Provided expert grooming services for various breeds, ensuring high standards of pet care and customer satisfaction.
- Maintained accurate cash drawer and balanced at end of shifts.
- Designed customized grooming plans based on individual pet needs and owner preferences.
- Helped train junior stylists in grooming techniques, promoting skill development and adherence to safety protocols.
- Trained new employees on customer service standards and operational procedures.
- Implemented efficient scheduling systems to optimize workflow and reduce wait times for clients.
- Resolved customer complaints promptly, enhancing overall satisfaction ratings.
- Monitored pet health during grooming sessions, identifying potential issues and advising owners accordingly.
- Developed promotional packages that increased client engagement and enhanced service offerings within the salon.
- Greeted customers entering store and responded promptly to customer needs.
- Educated clients on proper pet care techniques, contributing to healthier animals and happier owners.
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and provided exceptional service.
Call Center Representative
Fanuiel on Behalf of Covered California
Sacramento, CA
10.2021 - 02.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Responded to customer inquiries, providing accurate information and resolving issues efficiently.
- Managed high call volumes while maintaining quality service and adherence to call scripts.
- Assisted in developing strategies to improve customer satisfaction and reduce response time.
Farm Hand/Cashier
Fog Willow Pumpkin Farm
Wilton, CA
10.2012 - 10.2016
- Answered customer questions and provided store information.
- Taught children the lifecycle of a pumpkin.
- Cared for livestock, fed, gave water, helped clean stalls when needed.
- Ensured compliance with all safety regulations related to the farm operations.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Trained new staff on customer service protocols and best practices for efficiency.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
High School Diploma -
Pleasant Grove High School
Elk Grove, CASkills
- Skin and coat care
- Patience and empathy
- Animal handling expertise
- Nail trimming
- Appointment scheduling efficiency
- Customer assistance
- Work ethic and integrity
- Time management skills
- Cash handling
- Problem-solving skills
- Inbound phone calls
- Communicating with clients
Certification
- BLS Certificate - 3/2026-3/2028
Timeline
Call Center Representative
Fanuiel on Behalf of Covered California
10.2021 - 02.2022
Professional Pet Stylist/Cashier
PetSmart
04.2015 - Current
Farm Hand/Cashier
Fog Willow Pumpkin Farm
10.2012 - 10.2016
High School Diploma -
Pleasant Grove High School