Nicholas ROITHMEIER
St. Thomas,Ontario
Summary
Offering 14+ years achieving success in distribution and inventory management in the Automotive Parts industry. Highly qualified leader skilled at data analysis, microsoft office and Visio. Priority on driving business growth and motivating teammates to consistently exceed goals. Customer-focused driven personality to enhancing profitability by delivering attentive service and in-depth support. Dedicated sales professional with history offering targeted solutions, detailed product information and accurate price quotes to aftermarket customers. Friendly and responsive when interacting with internal teams and external contacts.
Overview
15
15
years of professional experience
Work History
Senior Specialist, Aftermarket Sales and Service
DENSO Sales Canada, INc.
Mississauga, ON
10.2009 - Current
- Identified areas requiring improvement, and implemented new workflows to reduce task micromanagement.
- Kaizen philosophy of continuous improvement.
- Communicated with customers to resolve past-due balances, and documented Accounts Receivable activities.
- Managed customer inquiries.
- Analyzed and rectified discrepancies in inventory records.
- Manage operations for both inbound and outbound tasks.
- Streamlined inventory processes, achieving optimal just-in-time delivery.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Provided outstanding service to new and long-standing customers by attending closely to concerns, and developing solutions.
- Tracked shipments, and communicated with carriers to confirm arrival time and release.
- Maintained high levels of accuracy for all paperwork and filing of required documentation.
- Implemented a fully paperless cycle for document and record-keeping.
- Researched and interpreted rulings, compliance publications, guidelines, and customs regulations.
- Prepared and processed import and export documentation according to customs regulations, laws, and procedures.
- Monitored shipments, and obtained clearance from customs and other agencies.
- Reviewed established procedures to assess areas in need of improvement.
- Implemented unique methods and methodologies, which helped to reduce and resolve issues.
- Collaborated with management to integrate analysis techniques, resulting in improved project efficiency.
- Partnered with developers to design sales ERP and inventory systems.
Education
Some College (No Degree) - Information Technology
CDI College
Mississauga, ONSkills
- Flexible
- People skills
- Team building
- Microsoft Office
- Customer service
- Time management
- Quality Assurance
- Data evaluation
- Audit support
- Order picking
- RF scanner usage
- Database updating
- Storage planning
- Data entry
- Product classification
- Customer assistance
- Shipment scheduling
- Account management
- Problem resolution
- Critical thinking
- Multitasking
- Planning
- Inventory tracking
- Customer buying habits
- Sales planning
- Item tagging
- Loss prevention
- Shipping coordination
- Organizational skills
- Oracle EBS
Hobbies
Spending time with family
Video Games
Board games
Warhammer
Table top games
Miniature painting and building
Timeline
Senior Specialist, Aftermarket Sales and Service
DENSO Sales Canada, INc.
10.2009 - Current
Some College (No Degree) - Information Technology
CDI College
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