Shannon Riley
Jacksons Point,ON
Summary
Accomplished professional delivering customer service excellence through active engagement.
Ability to lead teams towards achieving outstanding service and maintaining high standards.
Known for reliability, adaptability to evolving needs, and strong skills in client relationship management.
Friendly individual supervises spa staff and oversees daily operations. Creates positive spa atmosphere to bring in new clientele.
Overview
37
37
years of professional experience
1
1
Certification
Work History
Day Spa Manager
Briars Resort & Spa
04.2014 - 09.2024
- Enhanced customer satisfaction by implementing personalized treatment plans and delivering exceptional service.
- Managed financial aspects of the day spa business including budgeting, forecasting, expense tracking, and profit analysis.
- Collaborated with marketing teams to create promotional materials and campaigns that increased brand visibility within the community.
- Boosted client retention rates through excellent communication skills and active listening during consultations.
- Increased spa revenue by developing and promoting new treatments, packages, and seasonal specials.
- Maintained detailed records of client preferences to provide personalized experiences during each visit.
- Managed daily operations for smooth functioning, ensuring a clean, safe, and welcoming environment for clients.
- Developed training programs for new hires to ensure consistent service standards across all team members.
- Coordinated staff schedules to optimize efficiency and improve client experience during peak times.
- Streamlined booking process with an easy-to-use online system, resulting in improved appointment management and reduced noshows.
- Greeted spa guests warmly to create positive first impression of establishment.
- Recommended spa treatments and services, boosting sales and bringing in new clientele.
- Inspected salon stock, identifying shortages, replenishing items and maintaining consistent spa inventory.
Esthetician
Rocco Picheca Salon
01.2013 - 04.2014
- I work within my own space in the salon performing manicures, pedicures, waxing, tinting, shellac manicures and makeup
Spa Co-ordinator
Uptown Spa
09.2000 - 01.2012
- Duties include booking appointments using the Sam 7.3 program, co-ordinating the staff and clients, opening and closing duties, cash, ordering product and balancing stock, organizing group appointments
- You name it, I did it!!
Esthetician
Uptown Spa
01.1995 - 01.2000
- Services included manicures, pedicures, waxing, makeup, bleaching, lash/brow tinting
Esthetician
Village Spa
01.1988 - 01.1995
- Services performed manicures, pedicures, waxing, makeup, bleaching, lash/brow tinting
Education
Honours Degree - Cosmetic Management Program
Seneca College of Applied Arts
01.1988
Skills
- Health and safety regulations
- Task delegation
- Scheduling coordination
- Promotions planning
- Hygiene standards
- Client service management
- Teamwork
- Staff motivation
Languages
English
Professional Working
Certification
- Spa Management Certificate Program – Various accredited institutions.
- CPR/AED Certification
- Infection and Prevention Control, Canada. 2020,
Timeline
Day Spa Manager
Briars Resort & Spa
04.2014 - 09.2024
Esthetician
Rocco Picheca Salon
01.2013 - 04.2014
Spa Co-ordinator
Uptown Spa
09.2000 - 01.2012
Esthetician
Uptown Spa
01.1995 - 01.2000
Esthetician
Village Spa
01.1988 - 01.1995
Honours Degree - Cosmetic Management Program
Seneca College of Applied Arts
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