Shannon RIchardson

As the Inside Sales Team Selling role I am responsible for providing support to 2 districts, 21 OSRs and apx 3150 customers. This support includes but is not limited to doing quotes, orders, tracking orders, invoice adjustments, sales promos, providing telephone coverage for vacant territories and reps on vacation and medical leave. I consistently achieved and exceeded sales goals each month and met all required metrics in order to earn bonus pay.

• Increased territory sales by building strong relationships with key clients and identifying new business opportunities.
• Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
• Established new accounts through cold calling and personal visits to potential customers.
• Exceeded monthly sales targets and quotas consistently.
• Participated in weekly sales meetings to discuss performance metrics, strategize on improvements, and share best practices among colleagues.
• Managed a large client base, consistently exceeding sales targets and contributing to overall team success.
• Contacted new and existing customers to discuss ways to meet needs through specific products and services.
• Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory.
• Developed and implemented successful sales strategies to increase revenue in assigned territories.
• Developed in-depth knowledge of product features, benefits, and pricing strategies to effectively communicate value propositions to clients.
• Established rapport with potential customers through cold calling and presenting product offerings tailored to their needs.
• Built strong client rapport to establish diversified network of connections.

• Delivered high-quality work on time and within budget, earning positive feedback from clients.
• Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
• Established long-term relationships with clients, resulting in increased repeat business.
• Consulted with customers to assess needs and propose optimal solutions.
• Coordinated timely delivery of materials and resources to job sites, preventing delays in project timelines.

• Collaborated with other departments to ensure successful events, enhancing overall guest experience.
• Maintained safety standards within the facility by conducting regular inspections and addressing potential hazards promptly.
• Improved overall customer satisfaction by effectively managing arena maintenance and event preparations.
• Delivered exceptional guest service by resolving issues promptly and professionally, fostering a positive atmosphere within the arena.
• Operation of various machinery including but not limited to Mowers, Zamboni, and a variety of trucks
• Ice maintenance,
• Duties as required