SHANNON RICHARDS
Mission Viejo
Summary
Offering over 20 years of experience.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Capable of delegating and providing excellent service with speed and accuracy. Maintains high level of production and quality.
Dedicated professional with strong background helping with customer orders, cooking and store cleanliness. Tirelessly completes demanding work in high-volume settings. Service-oriented, punctual and hardworking with excellent people skills.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Deli Service Clerk
Stater Bros
Ladera Ranch
10.2023 - 12.2025
- Prepared and sliced meats and cheeses for customer orders.
- Assisted customers with deli product selections and special requests.
- Maintained cleanliness and organization of deli display cases.
- Operated slicers, scales, and other deli equipment safely.
- Stocked shelves with fresh products to ensure availability.
- Collaborated with team members to ensure efficient service flow.
- Followed food safety guidelines to maintain product quality.
- Weighed, wrapped, and labeled meats, cheeses, salads, sandwiches. for customers' orders.
- Greeted customers in a friendly and professional manner.
- Sanitized and kept work areas tidy by cleaning surfaces, equipment, and floors, removing trash and maintaining machinery.
- Worked collaboratively with other staff members to ensure efficient operation of the store operations during peak hours of business activity.
Remote Dispatcher
Patriot Environmental Laboratory Services
05.2023 - 08.2023
- Communicated with Project Managers and personnel to coordinate timely delivery of equipment and materials.
- Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
- Answered phone calls and responded to Project Managers emails.
- Scheduled and organized daily routes.
- Directed dispatching and routing of 36 employees between two yards.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Tracked and monitored vehicle performance and maintenance.
Deli Service Clerk
Kroger
10.2020 - 05.2023
- Prepared Deli foods, packaged, labeled and stocked foods on shelves.
- Operated Deli machinery and equipment such as scales, slicers, fryer, ovens and stoves.
- Served customers daily, satisfied customer orders.
- Maintained demands of Fresh production daily, providing and producing over 30 Fresh made items in multiple quantities per day.
- Worked with outside vendors while producing their products.
- Checked and pulled outdated and damaged goods from shelves and cases using handheld device to scan and take inventory of product.
- Helped with monthly inventory for Department.
- In charge of ordering and restocking product weekly.
- Responsible for producing catering orders via phone, in-person and email..
- Maintained clean and safe work environment adhering to Health and Safety and ECO standards.
Dispatch Supervisor
UPS
09.1998 - 10.2018
- Oversaw scheduling for day-to-day activities of over 30 employees.
- Monitored dispatch board and high call volume.
- Reviewed routes and adjusted plans to meet daily requirements.
- Answered customer requests with information about product availability, shipping information and status updates.
- Tracked all changes in computer system.
- Managed daily delivery and work schedules.
- Kept track of performance data to identify and avoid potential problems.
- Adjusted staffing requirements based on daily workload and company targets.
- Maintained current knowledge of all personnel in field and all completed deliveries or delays.
- Trained, coached and motivated employees to maintain compliance with procedures, standards and performance objectives.
- Six years supervisor experience in hub operations including sorting and loading Next Day Air packages.
- Responsible for getting time sensitive loads to Hubs, Airports and Rail Yards on time.
- Evaluated and adjusted over 30 routes based on daily needs, available workers, traffic hazards, and weather conditions.
- Determined number of man power and equipment required to complete assignments after reviewing scope of each project.
Education
GED -
Glendale Community College
Glendale, CASkills
- Dispatching Field Personnel
- Transportation Coordination
- Creative Problem Solving
- Results Driven
- Detail Oriented
- Monthly Inventory
- Effective Scheduling
- Customer Experience
- Delegating Work
- Processing Orders
- Microsoft Office
- Operational Procedures
- Meat preparation
- Food safety
- Customer service
- Deli equipment operation
- Inventory management
- Team collaboration
- Effective communication
- Problem solving
- Attention to detail
- Quality control
- Time management
- Shrink control
- Food safety compliance
- Honesty and integrity
- Loading and unloading
- Safe food handling
Accomplishments
- Achieved 100% scores by completing National Air Audit and On-Time Network Initiative with accuracy and efficiency.
- Consistently maintained high customer satisfaction ratings.
- Created highly effective new program that significantly impacted efficiency and improved operations.
Certification
- Hazardous Materials Training - 2000
- Food and Safety Regulations- 2020
Timeline
Deli Service Clerk
Stater Bros
10.2023 - 12.2025
Remote Dispatcher
Patriot Environmental Laboratory Services
05.2023 - 08.2023
Deli Service Clerk
Kroger
10.2020 - 05.2023
Dispatch Supervisor
UPS
09.1998 - 10.2018
GED -
Glendale Community College