Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shannon Quinn-Charron

Markham,ON

Summary

Accomplished District Manager with over 5 years experience in directing sales, staffing and operations for territory with more than 35 stores - including corporate stores with unionized employees and authorized dealer locations. Talented at leading daily activities focused on KPI's, mentoring and coaching staff while enhancing employee engagement. Successful background resolving routine and unique issues to drive continued revenue growth within stores. Exceptional networking and communication skills in both official languages (French/English).

Overview

13
13
years of professional experience
1
1
Certification

Work History

Retail Business Manager (District Manager)

Canada Post Corporation
Toronto, ON
04.2016 - Current
  • Territory of 35 Post Offices, consisting of both Corporate and Authorized Dealer Outlets with Unionized and Non-Unionized employees.
  • Worked closely with associated dealers, store owners, Retail employees, and Operations Managers within Corporation to maintain optimum levels of communication to build strong business relations and to effectively complete projects.
  • Oversaw compliance of procedures, processes, and quarterly merchandising Calendar during regular site visits both virtually and in-person.
  • Coach employees and post office managers in monitoring KPI's target along with product specifications, sales incentives and selling techniques, increasing customer satisfaction ratings to 90%.
  • Work closely with Retail Network to assess market needs and growth on a yearly basis.
  • Work closely with retail lead hands to monitor inventory ordering which increased inventory target by 85% in a 9 month period.
  • Establish, review and update territory boundaries and distribution routes to maximize service.
  • Work closely with LP and financial team to identify high-risk outlets and conduct yearly Financial Audits of all post offices within territory.
  • Manage and motivate employees to focus on achieving Sales Focus Targets by conducting mini Territory contests and adopting on-the-spot recognition method.
  • Optimize in-store merchandising, brand presentation and inventory availability and focus.

Officer, Retail Network

Canada Post Corporation
Richmond, BC
03.2014 - 04.2016
  • Improved Call-For boundaries to establish customer centric experience; revised boundaries, implemented changes, and follow-up on compliance issues with Retail Business Managers, Local Area Managers, and Local Operations.
  • Worked closely with Retail Business Manager, Local Area Managers and Local Ops in; opening, closing, relocation and sales of business for; Dealer Outlets, Rural Post Offices, and Corporate Offices.
  • Locate areas suitable to open new dealer nodes through execution of Site Selections and in person visits of each area.
  • Develop and implement plans to incorporate Parcel Compartments within Postal Boxes which include; Re-Configuring Postal boxes in schematic, ordering signage, new locks, decals to mark each parcel compartment and install key return doors.
  • Process forms for new dealership agreements, contracts renewals, and to reconfigure any network changes.

Co-Lead/Stabilization Drive-Thru Parcel Centre

Canada Post Corporation
Richmond Hill, ON
05.2015 - 01.2016
  • Lead in development and implementation of New Concept Drive Thru Parcel Centre which entailed; scheduling for project leads, writing processes, working with external contractors, reviewing and presenting all training manuals, achieving key deadlines for implementation milestones and performed user testing of all equipment.
  • Managed team of 15 unionized employees, overseeing training, and professional growth of employees.
  • Liaison for all stakeholders; GM, Directors, RBM’s, Local Operations, Vendors, Contractors, and Technicians.
  • On site Subject Matter Expert for trouble-shooting for equipment failure, applying changes and updates.
  • Enhance customer experience; provide guidance of all new store information, products and services including Vending Machine and Drive-thru parcel pick-up.

Bilingual Counter Wicket Retail Clerk

Canada Post Corporation
Vancouver, BC
08.2011 - 03.2014
  • Provide postal services in English & French at the wicket retail counters.
  • Perform cashier duties that include; maintaining cash till, making deposits, filing receipts.
  • Promote Canada Post products and services at outside sales events such as; hockey games, CFL product launch and Black history month stamp launch.
  • Perform lead hand duties, and visual merchandising duties.
  • Assist and answer questions on Self-Serve Kiosk machines which include; selling stamps, sending domestic parcels, sending domestic letters and tracking packages.

Education

BBA - Human Resource Management

Kwantlen Polytechnic University
Richmond, BC

Diploma - Tourism, Hotel & Restaurant Management

Douglas College
New Westminster, BC

Skills

  • Key Performance Indicators (KPIs)
  • Training, coaching and mentoring
  • Territory and performance Management
  • Staff Recruiting
  • Marketing Campaigns
  • Inventory Maintenance
  • Financial Reporting and Cash Flow Analysis
  • Store and merchandising Operations

Certification

Retail Graff - Territory Management Training

Retail Graff - Leadership Coaching

Canada Life - Mental Health Training for Managers

Timeline

Retail Business Manager (District Manager)

Canada Post Corporation
04.2016 - Current

Co-Lead/Stabilization Drive-Thru Parcel Centre

Canada Post Corporation
05.2015 - 01.2016

Officer, Retail Network

Canada Post Corporation
03.2014 - 04.2016

Bilingual Counter Wicket Retail Clerk

Canada Post Corporation
08.2011 - 03.2014

BBA - Human Resource Management

Kwantlen Polytechnic University

Diploma - Tourism, Hotel & Restaurant Management

Douglas College

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