Shannon Pugh
St. Catharines,ON
Summary
Dedicated and compassionate dietary aide with 3+ years of experience in assisting nutritionists and healthcare professionals in providing proper dietary support to patients. Proficient in meal planning, food preparation, and portion control, ensuring the delivery of balanced and delicious meals. Excellent interpersonal skills, fostering positive relationships with patients to understand their individual needs and preferences.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Marble Slab Creamery
03.2023 - 10.2023
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Dietary Aide/Breakfast Cook
Westhills Care Centre
10.2021 - 12.2022
- Improved patient satisfaction by providing high-quality meals tailored to their dietary needs and preferences.
- Assisted in the preparation of nutritious meals for patients with various medical conditions and dietary restrictions.
- Enhanced kitchen efficiency by maintaining a clean and organized workspace, ensuring timely meal production and delivery.
Dietary Aide
Henley House
10.2020 - 04.2022
Office Administrator
Creekview Dental
01.2019 - 04.2019
- Streamlined office processes by implementing efficient organizational systems and digital tools.
- Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.
- Enhanced team collaboration with the establishment of clear communication channels and guidelines.
Sales Representative
Salvation Army Thrift Store
03.2018 - 04.2019
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
Collections Agent
Sitel
07.2016 - 04.2018
- Enhanced client relationships by consistently maintaining clear communication and promptly addressing concerns.
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Streamlined the collections process for increased efficiency with detailed record-keeping and timely followups.
Education
Dietary Server Program
Niagara Women's Enterprise Centre
Welland, ON03.2020
Dental Administration
Niagara College
Welland, ON09.2019
Skills
- Food Preparation
- Meal Planning
- Time Management
- Problem-Solving
- Team Collaboration
- Food Safety
- Sanitization
- Food Handling Safety
Timeline
Assistant Manager
Marble Slab Creamery
03.2023 - 10.2023
Dietary Aide/Breakfast Cook
Westhills Care Centre
10.2021 - 12.2022
Dietary Aide
Henley House
10.2020 - 04.2022
Office Administrator
Creekview Dental
01.2019 - 04.2019
Sales Representative
Salvation Army Thrift Store
03.2018 - 04.2019
Collections Agent
Sitel
07.2016 - 04.2018
Dietary Server Program
Niagara Women's Enterprise Centre
Dental Administration
Niagara College
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