Shannon Prescott
Dartmouth,Nova Scotia
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring, and morale-building techniques to maximize employee engagement and performance.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Team Lead
Phoenix Youth Programs
04.2024 - Current
- Coached team members in techniques necessary to complete job tasks.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
- Worked different stations to provide optimal coverage and meet production goals.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Trained new team members by relaying information on company procedures and safety requirements.
Program Manager
John Howard Society Fredericton
04.2018 - 03.2024
- Managed and supervised administrative and daily program operations, complying with policies and regulations
- Identified program obstacles and communicated possible impacts to team
- Coached team members on productivity strategies to accomplish challenging goals
- Developed and maintained logistics workflows, procedures and reports
- Met with project stakeholders on regular basis to assess progress and Made adjustments
- Managed multiple strategic projects with numerous sub-projects or workstreams.
- Addressed and resolved technical, financial, and operational concerns by working with team members and directors.
- Interacted with customers and clients to identify business needs and requirements.
- Met with project stakeholders on regular basis to assess progress and make adjustments.
- Coached team members on productivity strategies to accomplish challenging goals.
Anger management Facilitator
John Howard Society
06.2018 - 03.2020
- Assessed effectiveness of treatment plans and made adjustments to achieve service plan goals
- Evaluated and addressed individual client needs and concerns
- Used active listening skills and supportive diction to cultivate client rapport and open communication
- Used knowledge of successful crisis intervention techniques and supportive problem-solving to achieve treatment goals
- Encouraged and motivated clients to develop new coping mechanisms and techniques to drive behavior modification
- Maintained and developed community relationships to support various client referrals
- Coordinated care with interdisciplinary teams and community contacts to promote continuity of care
- Assisted and advocated for clients obtaining financial resources and government entitlements
- Assessed clients for neglect and abusive situations to compile documentation for court hearings and reports
- Assisted homeless clients with procuring mental health support and other various community resources.
Medical Receptionist
Dr Erin Tingley
04.2016 - 05.2018
- Checked patients in and out for appointments and collected co-payments
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants
- Protected patients by observing strict HIPAA guidelines
- Delivered high-quality administrative and customer service to sustain patient and work flows
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff
- Took messages from patients and promptly relayed to appropriate staff
- Greeted each patient pleasantly and offered desk sheet for easy sign-in
- Trained new staff on office procedures, insurance processes and medical terminology.
Medical Receptionist
Dr Paul Smith
10.2012 - 02.2016
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Confirmed appointments, communicated with clients, and updated client records
- Kept reception area clean and neat to give visitors positive first impression
- Answered phone promptly and directed incoming calls to correct offices.
Education
Associate of Science - Mental Health And Addictions
Eastern Collage
Fredericton, NB06.2010
Skills
- Business Continuity
- Troubleshooting
- Social Skills Instruction
- Individual Instruction
- Funding Proposals
- Employment Opportunities
- Partnerships and Resource Mobilization
- Community Outreach
- Budget Preparation
- Policy and Procedure Development
- Organizational Performance
- Schedule Management
- Performance monitoring
- Production Monitoring
Certification
- ASIST Training
- I Teach anger Management Courses
- Mental Heath First Aid
- Sexual assault Course
- Trama Informed Care training
- SPDAT Train the trainer
- Anger Management Trainer
- Human Trafficking Training
- Peer Support Course
Languages
English
Full Professional
Timeline
Team Lead
Phoenix Youth Programs
04.2024 - Current
Anger management Facilitator
John Howard Society
06.2018 - 03.2020
Program Manager
John Howard Society Fredericton
04.2018 - 03.2024
Medical Receptionist
Dr Erin Tingley
04.2016 - 05.2018
Medical Receptionist
Dr Paul Smith
10.2012 - 02.2016
Associate of Science - Mental Health And Addictions
Eastern Collage
Similar Profiles
YOLANDA BARRONYOLANDA BARRON
Youth Care Worker at Southwest Key Programs , Phoenix , ArizonaYouth Care Worker at Southwest Key Programs , Phoenix , Arizona
Carlos Luciano CorralesCarlos Luciano Corrales
Medical Coordinator at Southwest Key Programs , Phoenix , ArizonaMedical Coordinator at Southwest Key Programs , Phoenix , Arizona
Robert Van SickleRobert Van Sickle
Medical NCOIC at Youth Programs CANGMedical NCOIC at Youth Programs CANG