Shannon Pieczewski
Guelph,ON
Summary
At Food Basics, I excelled as a Front End Supervisor, enhancing customer satisfaction and streamlining checkout processes to reduce wait times significantly. My adept problem-solving and superior customer service management skills led to effective issue resolution and improved operational efficiency, showcasing my ability to lead and innovate in fast-paced retail environments.
Overview
24
24
years of professional experience
Work History
Front End Supervisor
Food Basics
Guelph
08.2000 - Current
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Ensured compliance with company policies and local regulations through regular audits of cash registers, transaction records, and employee behaviors on duty.
- Streamlined checkout processes for increased efficiency, resulting in shorter wait times for customers.
- Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Enhanced customer satisfaction by effectively managing front-end operations and addressing customer concerns promptly.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Monitored cash drawers in 6 checkout stations to verify adequate cash supply.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Resolved escalated customer complaints with diplomacy and professionalism, maintaining strong relationships with clientele.
Education
Guelph Collegiate Vocational Institute
Guelph, ONSkills
- Customer Service
- Problem-solving skills
- Cash Register Operation
- Workflow Management
- Opening and closing procedures
- Time Management
- Listening Skills
- Staff Supervision
- Cash counting
- Cash Handling
- Checkout monitoring
- Refunds processing
- Customer Service Management
Languages
English
Native or Bilingual
Timeline
Front End Supervisor
Food Basics
08.2000 - Current
Guelph Collegiate Vocational Institute