Shannon Peukert
Twentynine Palms
Summary
Adaptable professional with diverse experience in customer-facing roles. Known for reliability and a keen attention to detail, contributing to operational efficiency and exceptional service outcomes.
Overview
8
8
years of professional experience
Work History
Barista
Starbucks
Twentynine Palms
10.2024 - Current
- Crafted and served diverse coffee beverages to customers.
- Maintained cleanliness and organization of the work area and equipment.
- Engaged with customers, providing excellent service and product recommendations.
- Followed food safety guidelines to ensure quality and safety of products.
- Operated cash register, processing customer transactions efficiently.
- Collaborated with team members to meet high-volume service demands.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Assisted in training new baristas on beverage preparation techniques.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Provided excellent customer service by responding to inquiries quickly and professionally.
Store Associate
Marshalls
Yucca Valley
09.2022 - 10.2024
- Assisted customers in locating merchandise and provided product information.
- Stocked shelves and organized displays to maintain a neat store appearance.
- Operated cash register and processed customer transactions efficiently.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Unloaded and moved merchandise to maintain aisles and set up product displays.
- Operated scanning equipment for price checks and stock replenishment.
Assistant Store Manager
Hibbett Sporting Goods
Yucca Valley
02.2018 - 03.2020
- Assisted in managing daily store operations and maintaining inventory levels.
- Trained and supervised staff to deliver excellent customer service experiences.
- Implemented visual merchandising strategies to enhance product displays and appeal.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Handled scheduling for store shifts to achieve adequate staffing.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Monitored sales trends and provided feedback for strategic decision-making.
- Coordinated promotional events to increase store foot traffic and sales engagement.
Education
GED -
Copper Mountain College
Joshua Tree, CA01-2022
Skills
- Beverage preparation
- Recipe memorization
- Customer engagement
- Cash handling
- Problem solving
- Staff training
- Leadership support
- Product knowledge
- Ordering procedures
- Adaptive and creative
Accomplishments
- Awarded 2nd degree Junior Black Belt in Karate Dojo in Yucca Valley in 2016.
- Participated in Miss Yucca Valley Scholar Pageant in 2016-2017, won 3rd Princess.
Timeline
Barista
Starbucks
10.2024 - Current
Store Associate
Marshalls
09.2022 - 10.2024
Assistant Store Manager
Hibbett Sporting Goods
02.2018 - 03.2020
GED -
Copper Mountain College